Laura Gisel Cordova Ortega
Yuma,AZ
Summary
Dependable professional with a strong background in customer service and inventory management. Skilled in time management and problem-solving, consistently delivering timely results and enhancing operational efficiency in fast-paced environments. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Delivery Driver
DoorDash
Yuma, AZ
04.2023 - Current
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Communicated effectively with customers regarding order status and potential delays.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety compliance.
Sales Associate
Spirit Halloween Store
Yuma, AZ
09.2025 - 10.2025
- Trained and mentored new sales associates on product knowledge and customer service techniques.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Implemented visual merchandising displays to enhance store layout and improve customer engagement.
- Assisted in coordinating seasonal promotions, driving increased foot traffic during peak shopping periods.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Inventory Specialist, Supervisor, and Driver
WIS International Inventory Service
Yuma, AZ
06.2024 - 06.2025
- Coordinated inventory counts to ensure accuracy and compliance with company standards.
- Trained new staff on inventory management systems and safety protocols.
- Monitored stock levels and reported discrepancies to management for resolution.
- Assisted in the implementation of best practices for inventory control processes.
- Trained new team members on proper and safe use of tools and equipment.
- Coordinated efficient routes to avoid delays and optimize schedules.
Lifeguard
Waylons Water World
Yuma, AZ
04.2023 - 10.2024
- Monitored pool activities, ensuring safety and compliance with health regulations.
- Responded to emergencies, performing first aid and CPR as needed.
- Conducted regular equipment inspections, maintaining readiness for guest use.
- Assisted in training new lifeguards on safety protocols and procedures.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Enhanced team effectiveness with regular feedback sessions and performance reviews.
Restaurant Hostess
Lins Grand Buffet
Yuma, AZ
09.2023 - 10.2023
- Greeted and seated guests efficiently, enhancing overall dining experience.
- Managed reservation systems to optimize table turnover and reduce wait times.
- Collaborated with kitchen staff to ensure timely service and guest satisfaction.
- Trained new host staff on customer service protocols and operational procedures.
- Monitored dining area for cleanliness and readiness, ensuring compliance with health standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Cashier
McDonald's
Yuma, AZ
07.2019 - 09.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Monitored inventory levels and restocked supplies to ensure availability during peak hours.
- Collaborated with team members to streamline workflows and improve service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Volunteer
The Salvation Army Boys and Girls Club
Yuma, AZ
03.2014 - 08.2018
- Coordinated recreational activities fostering social skills and teamwork among youth participants.
- Developed engaging educational programs promoting personal development and life skills.
- Mentored volunteers, enhancing their effectiveness in program delivery and participant engagement.
- Oversaw event planning, ensuring smooth execution of community outreach initiatives.
- Collaborated with staff to implement strategies for improving resource allocation and program efficiency.
- Trained new volunteers on organizational policies, operational procedures, and safety protocols.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Education
High School Diploma -
Yuma Union High School
Yuma, AZ2020
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Safe driving
- Stocking and inventory
- Order verification
- Documentation and reporting
- Inventory management
Timeline
Sales Associate
Spirit Halloween Store
09.2025 - 10.2025
Inventory Specialist, Supervisor, and Driver
WIS International Inventory Service
06.2024 - 06.2025
Restaurant Hostess
Lins Grand Buffet
09.2023 - 10.2023
Delivery Driver
DoorDash
04.2023 - Current
Lifeguard
Waylons Water World
04.2023 - 10.2024
Cashier
McDonald's
07.2019 - 09.2019
Volunteer
The Salvation Army Boys and Girls Club
03.2014 - 08.2018
High School Diploma -
Yuma Union High School