Laura I Victoria Gamez
Leander,TX
Summary
Bilingual administrative assistant and project coordinator offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Determined and detail-oriented with administrative skills and years of delivering outstanding customer service. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Coordinator and Administrative Assistant
MC Surfaces
Austin, TX
11.2022 - Current
- Directed dispatching for flooring, countertops, warranty and cabinets.
- Routing and tracking of delivery trucks.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Responded to over 50 daily calls and emails from installers, supervisors, homeowners, builders and repair techs.
- Managed construction schedules to achieve adequate project labor coverage.
- Read work orders and communicated to workers.
- Communicated daily with vendors to keep project fully operational.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Resolved installation inefficiencies to reduce project lags and promote on-time deliverables.
- Developed internal and external relationships to facilitate new store construction.
- Cross referenced work orders, purchase orders and selections to avoid errors before install.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Assisted with onboarding newly hired staff members and coached on task prioritization
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Tile Warranty Manager
MC Surfaces
11.2021 - Current
- Created work orders and repair tickets using Sage software.
- Scheduled repairs, completions and inspections with repair techs, installers and homeowners using Outlook and teamup, sage and airtable.
- Created bids to bill builders for chargeable repairs, add ons and re-dos.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Answered builder and homeowner telephone calls/ texts/emails promptly to avoid on-hold wait times.
- Initiated outbound calls to respond to inquiries and to follow-up with repairs and material.
- Placed and tracked multiple material purchase orders.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and spanish speaking customers.
Assistant Manager
McDonald’s, N Bell
02.2019 - Current
- Reviewing sales and projected sales each day to plan accordingly regarding staffing and product availability
- Timely conflict resolution to retain clientele and provide a pleasing dining and/or shopping experience
- Timely communication to adequate team members regarding issues, questions and concerns relevant to their position via Email, phone call or SMS
- Scheduling and positioning staff into positions where their strength comes through and they uncover their potential
- Placing work orders for faulty equipment repairs.
- Placing product orders to ensure we have everything needed for a new menu item or promotional item.
- Placing product orders for operational products needed to keep the store running smoothly.
- Maintaining a safe and clean environment
- Counting money and drawers to make the deposit for my shift
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Crew Trainer
McDonalds
02.2017 - 02.2018
- Taking orders and ensuring the customer gets the correct order by triple checking orders at the register and the bagging area
- Anticipating what the customer needs to provide items before they ask for them
- Creating a safe working atmosphere by maintaining a clean working area.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety and customer service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Trained and mentored multiple new personnel hired to fulfill various roles.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Sales Associate
Spirit Halloween
09.2016 - 11.2016
- Managing registers to ring up merchandise for customers in an efficient manner
- Assisting customers by placing orders online for items not carried in the store
- Maintaining a clean and safe environment by making sweeps through the store to clear items on floors
- Improving sales by maintaining a good inventory on shelves by constantly stocking merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
- Greeted customers and helped with product questions, selections and purchases.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Issued receipts and processed refunds, credits or exchanges.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TX06-2017
Skills
- Interpretation and Translation Services
- Scheduling and Coordinating
- Ordering and tracking material
- Operational Planning and Dispatching Workers
- Customer Care
- Team Collaboration
- Information Inputting
- Cash Register Operations
- Answering Emails
- Computer Proficiency
- Job Prioritizing
- Professional Relationships
- Resource Utilization
- Problem-solving
- Detail-oriented
- Subcontractor oversight
- Employee scheduling
- Dispatch software
- Route planning
- Work order management
- Dispatching field personnel
- Fluent in spanish and english
Accomplishments
- Client relations and retention - 4 years
- Conflict resolution techniques - 8 years
- Focus on customer satisfaction - 8 years
- Detail oriented - 8+ years
- Deadline oriented - 10+ years
- Team Management and Leadership - 6 years
- Oral and written communication skills - 10+ years
- Critical Thinking - 8+ years
- Computer skills - 8+ years
Certification
Hendrickson High School High school or equivalent. graduated Class of 2017.
Timeline
Project Coordinator and Administrative Assistant
MC Surfaces
11.2022 - Current
Tile Warranty Manager
MC Surfaces
11.2021 - Current
Assistant Manager
McDonald’s, N Bell
02.2019 - Current
Crew Trainer
McDonalds
02.2017 - 02.2018
Sales Associate
Spirit Halloween
09.2016 - 11.2016
High School Diploma -
Hendrickson High School