Laura Ivette Meador

• Provided excelent customer service to members and potential members.
• Processed deposits, withdrawals, transfers, loan and credit card payments, and helped non members with shared branching transactions.
• Assisted in opening new accounts for members. Accounts included were savings, checking, youth savings and checking, certificates, IRA's, representative payee, and business accounts.
• Assisted members and non members with personal loans, vehicle loans, credit card applications, business loans, shared secured loans, fresh start loans, and estate loans.
• Cross-sold additional products and services to existing members.
• Explained the features of various products and services available to members.
• Educated members on the benefits of using online banking tools.
• Attended training sessions for product knowledge updates.
• Offered guidance on how to best use credit union services to meet their financial needs.
• Monitored security procedures within the branch environment.
• Communicated with members regarding account information, transactions and inquiries.
• Balanced cash drawer daily and prepared currency transaction reports as required by regulation.
• Vault trained to open and close branch.
• Counted cash in vault to ensure that there was no shortages in branch.
• Ordered cash and bagged mutilated cash to be sent out to Brinks.
• Completed monthly cash machine and alarm audits.

• Managed a team of 3 staff members, providing guidance and direction to ensure successful completion of projects.
• Created monthly work schedules for department.
• Checked daily and yearly sales to ensure department was being profitable.
• Merchandise department and place new product out on the floor.
• Assessed employee performance evaluations and recommended changes or improvements as needed.
• Collaborated with other departments within the organization to coordinate project efforts.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Help customers with purchases and returns.
• Processed online orders and helped customers with any order issues.
• Gift wrapping.
• Count store vault and register money to create daily deposits and get money bags ready for following day.
• Empty/ Fill ATM machine and count funds in it on a daily basis.
• Assisted with customer requests and answered questions to improve satisfaction.

Hardlines Team Leader

• In charge of Electronics, Toys, Sporting goods, and Hardware.
• Store Managerial responsibilities such as opening and closing the store. Key holder.
• Ensure that store was ready for next day business.
• Interview for new hires.
• Dock daily trucks.
• Managed day-to-day operations of the department while ensuring high standards of quality control.
• Coached, mentored and trained junior team members on their roles and responsibilities.
• Created monthly work schedules for department.

Starbucks Team Leader

• Provided great customer service.
• In charge of all Starbucks associates.
• Created monthly work schedules for department was.
• Hand crafted drinks and food for customers.
• Created weekly supply orders.
• Quarterly inventory for department.

Guest Service Team Leader

• In charge of front lanes and customer service associates.
• Gave change to cashiers.
• Took care of customer complaints and issues in customer service and register areas.
• Counted money in cash room, created daily deposits, and created Daily Cash bags for registers.