Laural Isaac
Tillamook,OR
Summary
Growth-minded cashier leader with experience in front-end operations, employee training, and daily cash balancing. Recognized for dependable support during busy periods, strong communication, and consistent service. Committed to keeping transactions accurate, customers satisfied, and store operations running smoothly.
Overview
7
7
years of professional experience
Work History
Cashier promoted to Lead Cashier
Goodwill Industries of the Columbia Willamette
Tillamook, Oregon
10.2019 - Current
- Supported cashier shifts and front-end tasks.
- Trained new cashiers on register steps and store rules.
- Helped resolve customer concerns at checkout with calm communication.
- Counted cash drawers and checked register accuracy at shift close.
- Supported store operations during busy periods and staffing gaps.
- Communicated updates to front-end staff and management team.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Managed scheduling, payroll, and time off requests for team members.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Identified discrepancies between actual sales figures and expected totals.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Analyzed sales data reports to identify trends in customer buying habits.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Coordinated with other departments when additional support was needed during peak hours.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Monitored cashier performance, providing feedback as needed.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Processed sales transactions using register and point-of-sale systems in thrift retail store.
- Facilitated training sessions for new cashiers, ensuring understanding of policies and procedures.
- Provided ongoing mentorship to new team members, enhancing their skills and confidence.
- Encouraged open communication among team members, promoting a collaborative work environment.
- Welcomed shoppers at entrance to create a friendly atmosphere. and answered questions about merchandise, pricing, and store policies.
- Balanced cash drawer and prepared end-of-shift register counts for supervisor review.
- Accepted donated goods and directed items to sorting and pricing areas.
- Scanned, tagged, and restocked apparel and household items on sales floor.
- Maintained clean checkout area and organized front-end supplies throughout shift.
- Followed loss prevention procedures while handling cash, returns, and merchandise.
- Supported store team with opening, closing, and customer service tasks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Royal Oak High School
Glendale, CA06-1976
Skills
- Customer service and support
- Transaction reconciliation
- Team leadership
- Empathy and patience
- Verbal and written communication
- Cash handling expertise
- Dependability and reliability
- Clear communication
- Employee training
Timeline
Cashier promoted to Lead Cashier
Goodwill Industries of the Columbia Willamette
10.2019 - Current
High School Diploma -
Royal Oak High School