Lauralai Boyd
Leesburg
Summary
Results-driven person with proven ownership, and initiative in achieving organizational goals. Strong work ethic and commitment to exceeding expectations in fast-paced environments. Expertise in building effective relationships and fostering team development. Highly skilled in guest services, customer relations, and problem-solving, contributing to a positive workplace atmosphere.
Overview
4
4
years of professional experience
Work History
Manager
Steak N Shake
Leesburg
07.2022 - Current
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by ensuring timely delivery of goods and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various stations.
Front Desk Receptionist
The Villages Insurance
The Villages
10.2021 - 04.2022
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards and checks.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to customer inquiries via phone, email, and in person.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Customer Representative (0440) - Resident Insurance License
Florida Department of Financial Services
10-2021
Certified Nursing Assistant (CNA) -
Lake Technical College
Eustis, FL07-2019
GED -
Lake Technical College
04-2019
Skills
- Coaching techniques
- Effective communication
- Customer service
- Customer relationship management (CRM)
- Payment processing
- Communication skills
- Appointment confirmation
- Problem-solving skills
- Scheduling appointments
Accomplishments
After having my daughter, I was promoted to management, a testament to my excellent work ethic. i was excited to return to work and demonstrate the value i bring to my team.
Affiliations
I am a mom to outstanding 2-year-old and a wife to a wonderfully supportive and loving husband. I seamlessly balance my work and family life through effective time management, concentrating on what truly matters when it matters the most. I firmly believe that "there is a time and place for everything."
References
References available upon request.
Timeline
Manager
Steak N Shake
07.2022 - Current
Front Desk Receptionist
The Villages Insurance
10.2021 - 04.2022
Customer Representative (0440) - Resident Insurance License
Florida Department of Financial Services
Certified Nursing Assistant (CNA) -
Lake Technical College
GED -
Lake Technical College