Laurale Taunton
Bend,OR
Summary
Reliable, detail-oriented professional with extensive experience in care coordination, team support, and compliance-focused record management. Known for building strong relationships with clients, families, and staff while resolving issues quickly. Ready to support efficient operations and high-quality service delivery.
Overview
12
12
years of professional experience
Work History
Client Care Coordinator
1533 LLC Home Instead Senior Care
Bend, OR
09.2022 - 10.2026
- Maintained accurate client records and scheduling details in office systems to facilitate seamless service delivery.
- Resolved schedule conflicts swiftly, ensuring continuous coverage for clients and minimizing service interruptions.
- Supported clients by addressing inquiries, resolving complaints, and ensuring satisfaction with services.
- Answered client and caregiver calls with clear, compassionate support.
- Provided timely visit updates to clients and their support networks. between clients, families, and care staff.
- Supported office team with daily coordination and client service tasks.
- Maintained accurate client records and updated contact information in the company database.
- Developed relationships with key stakeholders to ensure successful delivery of services.
- Completed required paperwork and followed up on missing information.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Collected deposits or payments and arranged for billing.
Patient Access Representative
St Charles Bend
Bend, OR
04.2022 - 09.2022
- Registered patients for St. Charles Bend services, ensuring accurate demographics and insurance verification to facilitate smooth admissions.
- Collected patient information, confirming forms and consent requirements for accurate admissions.
- Checked insurance details to ensure coverage for services. coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Explained registration steps, answering questions with clear and compassionate communication.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scanned documents into electronic medical records system.
- Provided a positive first impression to patients upon arrival. and visitors in a courteous and professional manner.
Team Coordinator
The Opportunity Foundation of Central Oregon
Redmond, OR
12.2014 - 03.2022
- Directed daily operations for residential programs and staff schedules.
- Resolved staffing issues across residential and day service settings.
- Trained new team members on agency procedures and expectations.
- Conducted regular meetings with staff members to review program performance, discuss challenges and develop solutions.
- Facilitated staff training to enhance understanding of resident support protocols and agency guidelines.
- Developed and implemented team-building activities to promote collaboration among staff members.
- Collaborated with families, guardians, and case managers.
- Reviewed staff performance and provided coaching on service delivery.
- Monitored compliance with residential regulations, documentation, and safety standards.
- Monitored care routines and reinforced safe support practices.
- Managed incident reporting, follow-up actions, and program records.
- Monitored the progress of clients in achieving their goals.
- Supported person-centered plans and individual goals.
- Provided support, guidance and mentorship to clients as needed.
- Provided crisis intervention services during emergencies.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Facilitated staff training to enhance understanding of resident support protocols and agency guidelines.
Education
High School Diploma -
Cottage Grove High School
Cottage Grove, OR06-1992
Skills
- Care management
- Client record management
- HIPAA compliance
- Insurance verification
- Electronic records management
- Organizational skills coordination
- Workflow optimization
- Cross-department collaboration
- Problem solving
- Attention to detail
- Care management
- Organizational skills
Timeline
Client Care Coordinator
1533 LLC Home Instead Senior Care
09.2022 - 10.2026
Patient Access Representative
St Charles Bend
04.2022 - 09.2022
Team Coordinator
The Opportunity Foundation of Central Oregon
12.2014 - 03.2022
High School Diploma -
Cottage Grove High School