Lauran Tribble
Toledo,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
XPO
05.1999 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Handled customer inquiries and suggestions courteously and professionally
- Supported Personnel Supervisor assistant
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Reviewed JSME
- Pulled BRP weekly / quarterly
Lucas County Chil
Education
Business Administration
University of Toledo
Toledo, OHAssociate of Applied Science - Medical Assisting
Davis Business College
Toledo, OH05.1999
Skills
- Understanding Customer Needs
- Microsoft Excel
- Managing Multiple Tasks
- Critical Thinking
- Filing
- Time Management
- Problem-Solving Ability
- Issue and Complaint Resolution
- Microsoft Word
- O S & D
Timeline
Customer Service Representative
XPO
05.1999 - Current
Lucas County Chil
Business Administration
University of Toledo
Associate of Applied Science - Medical Assisting
Davis Business College
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