Laurance Rippy
Bethel,CT
Overview
14
14
years of professional experience
Work History
Experience | Business Pro
Apple
White Plains, NY
07.2023 - Current
- Oversaw and advised corporate accounts while provided tailored business solutions, conducted business briefings and facilitated sales growth for both small and enterprise businesses
- Conducted daily downloads to instruct peers on effectively engaging with customers to identify business opportunities while additionally fostering a supportive community that celebrates the success of team members uncovering business needs
- Provided weekly summaries to leaders detailing revenue generated, open business opportunities, leasing activities and various other business specific metrics
Pro
Apple
White Plains, NY
01.2022 - Current
- Showcased proficiency in Apple services and products by offering distinctive solutions tailored to meet customer and business requirements
- Remained informed of current and emerging technology/industry trends while actively sharing knowledge with team members through presentations and daily downloads
- Collaborated with leaders to identify team members' areas of opportunity and facilitated learning through connect and checks, conversation, shadowing, roleplay and feedback
- Consistently propelled sales through solutions encompassing product protection, services, accessories and business awareness while demonstrating high performance and customer focus by leveraging expertise in product purchasing options, carrier financing and third party products
Experience | Lead In-Store
Apple
White Plains, NY
08.2021 - 01.2022
- Supported leadership in daily operational procedures including overseeing business opening and closing tasks while additionally providing floor support by managing breaks, addressing zoning changes, handling customer concerns and ensuring team members follow policies and procedures
- Examined and interpreted focus reports, sales metrics, and customer feedback to recognize and celebrate team successes as well as address team opportunities.
- Promoted team member growth by providing constructive feedback and recognition rooted in customer and employee interactions
- Communicated daily business priorities to team members through the delivery of compelling daily downloads
Technical Expert
Apple
White Plains, NY
03.2020 - 12.2021
- Nurtured customer relationships by suggesting optimal solutions for ownership, whether it be repair, upgrade, or other alternatives to best fulfill their needs
- Efficiently diagnosed customer products by swiftly identifying device symptoms and providing precise hardware and software solutions
- Completed modular repairs on iOS devices and ran post repair diagnostics to ensure levels of repair quality were kept to Apple standards
- Offered repair knowledge, best appointment practices, and feedback to technical specialists in order to support growth and development in role
Experience | Lead and Learn Trainer
Apple
White Plains, NY
07.2019 - 11.2019
- Developed a two week curriculum focused on relationship building, store processes, and product knowledge tailored for new Apple team members
- Led a compact team of in-store trainers who assisted with facilitating new hire onboarding while additionally motivating and guiding existing team members through training, feedback, shadowing and recognition
- Managed and organized specific store documents including training lists, emergency contact information, and new employee schedules
Product Zone and Operations Specialist
Apple
White Plains, NY
10.2009 - 07.2019
- Delivered products and tools to team members in a swift and organized manner while additionally ensuring the proper visual standards of Backstage are met daily
- Managed store inventory, encompassing products, tools, and parts while handling the receipt of daily freight deliveries
- Managed, audited and regulated inventory stock levels impacting customer availability
- Investigated product variances, resolved systematic mishaps during product zone transactions and shared feedback and inventory insights with the greater team
- Initiated relationships between the customer and Apple to establish ownership of Apple products and services
- Provided a warm welcome while displaying eagerness and excitement towards understanding the customers needs which helped to develop long lasting connections.
- Assisted customers with initial product configuration; individually and in group settings.
Education
Bachelor of Arts - Computer Animation And Graphics
Fashion Institute of Technology
New York, NY05.2009
Timeline
Experience | Business Pro
Apple
07.2023 - Current
Pro
Apple
01.2022 - Current
Experience | Lead In-Store
Apple
08.2021 - 01.2022
Technical Expert
Apple
03.2020 - 12.2021
Experience | Lead and Learn Trainer
Apple
07.2019 - 11.2019
Product Zone and Operations Specialist
Apple
10.2009 - 07.2019
Bachelor of Arts - Computer Animation And Graphics
Fashion Institute of Technology
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