Laura Patricia Gomez
El Paso,TX
Summary
Operations Manager with extensive experience leading teams to meet operational and customer service goals. Focused on driving efficiency through process improvements and effective workforce planning while ensuring high customer satisfaction and compliance with company policies.
Overview
18
18
years of professional experience
Work History
Operations Manager
Nike Inc.
11.2008 - Current
- Lead and develop teams to consistently achieve operational and customer service goals.
- Collaborate with leadership to drive operational excellence and achieve business objectives.
- Monitored daily business operations and implemented process improvements to enhance efficiency.
- Created and managed employee work schedules to optimize productivity and staffing efficiency.
- Train, mentor, and evaluate employees to support professional development and performance.
- Oversee payroll administration, ensuring accuracy, compliance, and timely processing.
- Resolved customer concerns, ensuring high standards of customer satisfaction.
- Maintain accurate operational records and ensure compliance with company policies and procedures.
Education
Bachelor of Business Administration - General Business Management
New Mexico State University
Las Cruces, NM05-2026
Skills
- Operations Management
- Budget Management
- Scheduling & Workforce Planning
- Process Improvement
- Microsoft Excel
- Business & Technical Skills
- Team Leadership
- Decision Making
- Communication
- Customer Service
- Problem Solving
- Critical Thinking
- Time Management
- Adaptability
- Organization
- Leadership
Languages
English
Timeline
Operations Manager
Nike Inc.
11.2008 - Current
Bachelor of Business Administration - General Business Management
New Mexico State University