LAURA PENDER
Greenville,NC
Summary
Bilingual Social Worker. Proficient Crisis Counselor with 23+ years of general experience, equipped to manage different types of emergency situations. Supports people dealing with either suicidal or homicidal thoughts, Domestic Violence and Substance Use Disorders. Manages both telephone and text support communications.
Currently student of Master in Social Work
Overview
18
18
years of professional experience
Work History
Crisis Intervention Specialist
Elevance Health
Remote
10.2022 - 12.2023
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Supported clients through difficult times by providing a safe space where they could express themselves without fear of judgement or criticism.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
COVID-19 Response Frontline Case Investigator
Maxim Healthcare
Remote, NC
10.2021 - 10.2021
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Answered calls and interacted with community members to provide information on advocacy services.
COVID-19 Contact Tracer
Accentuate Staffing
Remote, NC
08.2020 - 07.2021
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Answered calls and interacted with community members to provide information on advocacy services.
Evening Manager
Center for Family Violence Prevention
Greenville, NC
02.2017 - 09.2018
- Provide interpretation to ensure that persons with Limited English Proficiency (LEP) have meaningful access and equal opportunity to participate in services, activities, programs and others benefits
- Respond the special emergency lines LAP LINE of the Greenville NC Police and the Sheriff's deputies (Lethality Assessment Program), to subsequently conduct telephone counseling, setting appointments and/or intake process for victims of Domestic Violence
- Assist customers by phone, including scheduling appointments, Referred clients to other programs and community agencies to enhance treatment processes. Receive, route and file paperwork for registrations and checkouts.
Social Worker
Social Services
Bogota , Colombia
02.2006 - 11.2015
- Referred clients to social services agencies. Investigated suspected cases of child abuse, neglect and exploitation, adolescents and adults involved with child welfare and prevention services
- Referred families to shelters, legal resources and educational programs.
Intervened in crisis situations to protect residents and others - Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model
Education
Bachelor of Science - Social Worker
Universidad De Cartagena
2000
Language Interpretation And Translation
Eastern Area Health Education Center
Greenville, NCLanguage Interpretation And Translation
Eastern Area Health Education Center
Affiliations
Culturally-sensitive
Skilled in conflict resolution
Monitoring of goals according to institutional objectives
Accomplishments
- Currently nominated to Lean Six Sigma Yellow Belt Internally at Carelon Behavioral Health
- Multiples Kuddos of the Month for outstanding performance and Nominated and Awarded with IMPACT internal recognition "Lead with purpose and heart"
- My recorded interactions are used as an example of best practice and standards, as I have consistently received a score of 95% or higher on quality audits.
- I was assigned to show firsthand insight into the best clinical practices and standards through training new hires.
Timeline
Crisis Intervention Specialist
Elevance Health
10.2022 - 12.2023
COVID-19 Response Frontline Case Investigator
Maxim Healthcare
10.2021 - 10.2021
COVID-19 Contact Tracer
Accentuate Staffing
08.2020 - 07.2021
Evening Manager
Center for Family Violence Prevention
02.2017 - 09.2018
Social Worker
Social Services
02.2006 - 11.2015
Bachelor of Science - Social Worker
Universidad De Cartagena
Language Interpretation And Translation
Eastern Area Health Education Center
Language Interpretation And Translation
Eastern Area Health Education Center