Laura Smith Jackson
Baton Rouge,LA
Summary
Talented Branch Manager, with excellent employee development, customer service and analytics skills coupled with more than 30 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Branch Manager/Vice President
Hancock Whitney Bank
07.1991 - 04.2021
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Complied with established internal controls and policies.
- Established performance goals for department and outlined processes for achievement.
- Clarified roles, responsibilities and expectations of staff.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Represented bank at community events to establish strong ties and promote business
Education
No Degree - Office Specialist
Delta School of Business
Baton Rouge LAHigh School Diploma -
Denham Springs High School
Denham Springs, LASkills
- Brand Awareness
- Developing Leads
- Quality Assurance
- Profit Objectives
- Performance Monitoring and Evaluation
- Performance Goals
- Professional Relationships
- Strategic and Financial Planning
- Customer Satisfaction
- Community Outreach
- Negotiation and Persuasion
- Sales and Marketing Leadership
Certification
Life, H & A Insurance License
Timeline
Branch Manager/Vice President
Hancock Whitney Bank
07.1991 - 04.2021
No Degree - Office Specialist
Delta School of Business
High School Diploma -
Denham Springs High School
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