Laura Valentina Parga Uribe
Hollywood,CA
Summary
Highly motivated you leader seeking growth in the hospitality industry. Great multitasker with ability to build as well as engage long term guest relationships. Eager, attentive and ready to expand skills in various environments. Problem-solver, team building and customer service oriented. Experience stepping into diverse roles within the Events and Food & Beverage departments quickly making positive impact to drive company success.
Overview
6
6
years of professional experience
Work History
Server Captain
Holloway house
Los Angeles, CA
11.2023 - Current
- Leads and motivates FOH staff conducting daily pre-shift to ensure team is ready for service testing knowledge and going over steps of service.
- Actively functions as a vessel of information for department team.
- Coaches FOH team on Soho House standards and pillars, promoting Creativity, Passion, Community, connection and inclusivity.
- Completes Onboarding process with new department staff to ensure Heavy detailed focus training including (Steps of service, seat to sip, upselling techniques, allergy procedures, house rules and specific discounts).
- Responsible for supervising, positively motivating and challenging server staff daily to provide the best F&B experience to members and guests.
- Creates efficient floor allocations in conjunction with floor manager to enhance smooth service.
- Ensures floor (table maintenance) and making sure all steps of service are adhered to at all times by staff.
- Responsible for running floor operations to ensure a seamless transition from Lunch service to Dinner service.
- Assigning and supervising all side work is properly completed by servers and FOH staff before authorizing anyone to check out with a manager.
- Monitors all floor sections and ensures service stations are properly stocked and prepped for the following service.
- Functions as the first point of contact to resolve and deal with member issues and requests.
- Provides rapid and workable solutions to challenging situations that arise during service to address members issues.
- Communicates with management to report any changes in service and providing possible solutions.
Event Supervisor
NeueHouse
Los Angeles, CA
05.2023 - 01.2024
- Chooses facilities, exploring spaces and planning set up and execution of the event to exceed client expectation.
- Leads on-site walk-throughs with client prior to event to go over checklists, preferences, logistics and equipment.
- Applies industry knowledge and personal expertise to adapt to specific standards depending on clients preferences.
- Ensures assigned events and programmed activities are organized and executed efficiently and effectively to provide high quality service.
- Responsible for supervising, assigning tasks, delegating, planning strategies and directing team members.
- Leads team from setting up the event to break down.
- Running floor operations and coordinating food/beverage service by maintaining communication with kitchen and service staff.
- Addresses complaints and resolves problems in partnership with department management team ensuring event planned timelines, schedules and logistics run smoothly to meet guest/client needs and expectations.
- Monitoring inventory including requisitioning and counting supplies, food/beverage items as needed before, throughout and after the event.
- Organizes venues in house and prioritizes tasks to run events according to staff scheduled.
- Assists producers with event planning and layouts.
- Provides detailed training to incoming department staff to display high service standards and procedures.
- Leads space walk-throughs with department team day of the event to explain and assign tasks according to logistics.
- Allocates and coordinates necessary equipment, supplies and staff for events.
- Emphasizes and promotes a detail-oriented event service.
- Documents event development on designed report spreadsheet, providing overall feedback on the event, client/guest requests and team performance reviews.
Event Server
NeueHouse
Los Angeles, CA
01.2023 - 04.2023
- Consistently provides thoughtful and detailed service with the goal of building an excellent member/guest experience.
- Ensures all areas of event placement are ready for service.
- Responsible for setting up event areas and spaces according to client desires and expectations.
- Executes the steps of service thoroughly and efficiently greeting, order taking, preparation, assembling and processing payments.
- Communicates with kitchen staff to ensure areas are always fully stocked with food requested by event client, as well as alerting the kitchen when running low on a particular items.
- Places food servings/canapés on trays according to orders or instructions.
- Boosts member/guest satisfaction by quickly addressing and resolving complaints with food or service.
- Manages and restocks drink stations/bar depending on event guidelines.
- Transmits beverage orders to bar staff by entering customer choices on POS system or notepad.
- Finds creative solutions to challenging problems that arise in the course of service.
- Positively addresses any issue by communicating and working with team members and management to ultimately deliver client/member guest experience.
Server Captain
Dumbo House
New York, NY
11.2021 - 10.2022
- Works and teams up with management to coordinate special events.
- Deals with member issues/ concerns and requests consistently upholding professionalism and calmness to maintain guest experience.
- Provides fast and workable solutions to assess member and/or guest complaints.
- Serves high volume of tables at once simultaneously ensuring the whole floor is smoothly running service, keeping track of staff breaks and solving team members questions.
- Responsible for supervising FOH during service, leading as well as positively influencing the team to provide efficient and effective service.
- Successfully works under pressure still ensuring the whole team is delegated specific assigned tasks corresponding to their role in the house.
- Actively works as an extension of management by supporting team members and operations during service.
- Manages and creates an efficient plan daily to make sure servers and FOH team works together to archive and provide the best Food and Beverage experience.
- Assigned to ensure and lead new team members in the department.
- Completing on-boarding checklists providing detail orientated training, instructing on house rules, special discounts, House Pay, allergy procedures, POS MICROS system, service standards and Mystery Shopper script.
- Enforces safety, passion, efficiency, teamwork and dependability.
- Completes opening/closing duties and checklists to ensure smooth house operations.
- Communicates performance reviews to management team identifying areas that need improvement, able to provide constructive feedback.
- Designs schedules for server department according to employees availability.
Server
Soho House
New York, NY
05.2021 - 10.2021
- Responsible for understanding, explaining and educating members and guests in all menu items
- Accurately entered guest orders into POS MICROS
- Effectively expanded menu knowledge, having the ability to make suggestions when needed or asked by members and/or guests
- Learned allergens and the handling of allery procedures in the house
- Ensured food and drink orders were coursed out correctly and appropriately delivered and served to member and/or guests
- Maintained communication and advised Management and kitchen staff on members and guests allergies if applicable
- Accommodated to specific requests from members giving multiple solutions, advised management to assess and provide a better experience
- Represented an approachable and elevated service experience by following Soho House Service Standards and its five pillars
- Ensured the success of service and guest satisfaction throughout their dinning experience in the house
- Collaborated and teamed up with other employees to complete service duties, building up member experience by being attentive during service to cover additional member or guest request.
Independent Artist
Employed Services
New York, NY
01.2019 - Current
- Self-Taught artist on fine art and painting field.
- Met with commission clients to gain agreement on artistic project goals, parameters, special requests and financial considerations.
- Utilized acrylics and fabric medium to design and fabricate custom clothing pieces producing engaging and unique apparel.
- Owner and designer of a small custom clothing brand “Artsthetics”.
- Photography beginner, Adobe software and editing.
Cashier
The French Workshop
New York, NY
09.2020 - 03.2021
- Greet customers when they arrive at the bakery outlet.
- Ensure that a bakery attendant is available to attend customers.
- Assist customers in choosing their choice of ítems, solving questions/ concerns.
- Provide pricing and expiry information.
- Process cash and credit card payments.
- Perform upselling activities in order to meet or exceed sales target.
Waitress/Server
Trademark Taste + Grind
New York, NY
11.2019 - 03.2020
- Understanding of the G.U.E.S.T concept, greeting and welcoming customers to the table.
- Extensive knowledge of restaurant menu selection to solve any guests concerns, making possible recommendations.
- Recorded orders and worked efficiently with team members serving drinks and food to satisfy guests expectations.
- Periodically checked on guests' to ensure satisfaction and comfort with each food course.
- Made sure of prioritizing position duties to work effectively ensuring a timely and quality service.
- Attracted customers to special menú selections upselling and increasing restaurants average daily sales.
Waitress/server / Maison Kayser
Kayser USA
New York, NY
07.2018 - 10.2019
- Invited and guided customers in a friendly and polite manner to seat according on tables occupancy.
- Received in-depth training for food handling and cross contamination.
- Paid close attention to any customer food/allergy restrictions.
- Assisted customers with concerns doubts or complains finding workable solutions.
- Assisted tables, with knowledge of cleaning practices ensuring pleasant and comfortable experience.
- Delivered food and drink orders at appropriate timing.
- Operated systems to input guests orders, handling cash and different payment methods.
Teacher Intern / Studio
Studio In A School Association
New York, NY
04.2018 - 07.2018
- Designed lesson plans for 1st-4th grade students to increase interest in art classes.
- Designed compelling lessons focused on learning art skills for different level classes.
- Participated and learned from workshops and trainings to improve educational strategies.
- Planned and incorporated lessons using variety of teaching strategies to engage young students and encourage them to work with different art media such as (oil pastels, construction paper, color pencils,watercolor,etc).
- Developed deeper understanding of teaching strategies with increasing responsibility for student learning.
Lead Barista
Maison Kayser USA
New York, NY
02.2018 - 07.2018
- Prepared more tan 50 drinks per shift with high accuracy and consistently strong satisfaction.
- Restocked barista station, counter and customer areas to maintain adequate amount of ítems needed.
- Memorized official Menu preparations to serve all customer beverages desires.
- Improved operations by working with team members to find workable solutions.
- Recognized by management staff and supervisors for providing outstanding customer service.
- Earned reputation for hard work, good attendance and politeness.
- Improved customer experience by finding creative solutions to problems.
Education
High School Diploma -
School Of Arts And Technology
01.2019
Skills
- Team management
- Communication skills
- Team-building
- Problem resolution
- Customer Focused
- Detail-oriented
- Training-Coaching
- Multitasking
- Adaptability
- Supervision & leadership
- Active listening
- Decision-making
- Planning & event execution
- Organization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Server Captain
Holloway house
11.2023 - Current
Event Supervisor
NeueHouse
05.2023 - 01.2024
Event Server
NeueHouse
01.2023 - 04.2023
Server Captain
Dumbo House
11.2021 - 10.2022
Server
Soho House
05.2021 - 10.2021
Cashier
The French Workshop
09.2020 - 03.2021
Waitress/Server
Trademark Taste + Grind
11.2019 - 03.2020
Independent Artist
Employed Services
01.2019 - Current
Waitress/server / Maison Kayser
Kayser USA
07.2018 - 10.2019
Teacher Intern / Studio
Studio In A School Association
04.2018 - 07.2018
Lead Barista
Maison Kayser USA
02.2018 - 07.2018
High School Diploma -
School Of Arts And Technology
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