Laura Yvonne Bonard
Lake Ozark,MO
Summary
Outstanding employee looking to be a Wedding and Special
Events Sales Manager. I believe i have all the skills needed and with a little training I could be one of the best. Please consider me for the position as I am available and ready, with great references. I have accumulated many skills in my past. Currently I am a banquet server and former entertainment agent with proven strengths in customer service, teamwork, and time management. Skilled in adaptive problem solving and effective communication, consistently delivering memorable experiences for guests.
Efficient professional with extensive experience in banquet service and event coordination. Adept at managing multiple tasks and maintaining high service standards, ensuring guest satisfaction through clear communication and problem-solving skills. Committed to creating seamless and enjoyable experiences for all guests.
I have been known for providing exceptional service in high-paced environments. Demonstrated ability to manage multiple tasks seamlessly while ensuring guest satisfaction. Proven skills in teamwork and adaptability.
Overview
29
29
years of professional experience
Work History
Banquet Server
Lodge of Four Seasons
08.2025 - Current
- Set up banquet rooms according to event specifications and layout requirements.
- Delivered food and beverages promptly, ensuring guest satisfaction and adherence to service standards.
- Assisted in maintaining cleanliness and organization of dining areas during events.
- Collaborated with kitchen staff to ensure timely service and accurate order fulfillment.
- Responded to guest inquiries and requests with professionalism, enhancing overall dining experience.
- Participated in pre-event meetings to understand event details and expectations clearly.
- Adapted quickly to changes in service flow or menu items during high-pressure events.
- Supported team members by sharing knowledge of venue policies and procedures effectively.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
- Bolstered team morale and efficiency by assisting in training new banquet servers, sharing best practices and tips.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
- Contributed to achieving high customer satisfaction scores through prompt and courteous service.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Entertainment Agent
Life Of The Party Entertainment, LLC Wedding And Event Planning
01.1997 - 2025
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Assisted in vendor selection and negotiation to optimize event budgets.
- Developed and maintained strong relationships with clients to understand their vision and preferences.
- Managed timelines and schedules for multiple events, enhancing overall efficiency.
- Provided on-site support during events, addressing issues promptly to maintain quality standards.
- Collaborated with team members to streamline event setup processes, improving workflow.
- Enhanced communication strategies among stakeholders to foster collaboration and clarity during planning phases.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Tailored communication strategies to different client segments, improving engagement.
- Conducted regular performance reviews with team members to identify areas for development.
- Marketing and development of websites and advertisements.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Provided product information and support, assisting customers in making informed purchasing decisions.
- Getting all work covered by entertainers and artists through logistics using text, email and telephone.
Education
High School Diploma -
Fulton High School
Fulton, MOSkills
- Strong teamwork
- Time management
- Customer service
- Food service
- Adaptive problem solving
- Clearing tables efficiently
- Event setup and breakdown
- Punctual and reliable, I have not been late or called in
- Physical coordination
- Flexible schedule
- Punctual and reliable
- Clear communication
- Event setup
- Hospitality service expertise
- Safe food handling
- Proper food handling
- Cash handling
- Relationship building
- Station setup and restocking
- Bussing and table resets
Timeline
Banquet Server
Lodge of Four Seasons
08.2025 - Current
Entertainment Agent
Life Of The Party Entertainment, LLC Wedding And Event Planning
01.1997 - 2025
High School Diploma -
Fulton High School