Laureana Reyes
Orlando,FL
Summary
I have 4 years of Customer Service experience, allowing me to continue to better my engagement with guest. Smoothly uncover and solve different challenges faced while still ensuring professionalism towards customers. I also have 3 years of experience in Party Hosting one of those years being in Banquet serving/attending. I enjoy having different challenges and staying busy in my work field. Hardworking and passionate worker with strong organizational skills and eager to learn more.
Overview
3
3
years of professional experience
Work History
Customer Service/Banquet Attendant
Main Event
02.2023 - Current
- Greet customers and provide them support for the best experience.
- Engaged in suggestive selling and other sales techniques.
- Processed sales transactions using POS system.
- Delivered food to guest tables with timeliness and efficiency.
- Addressed customer complaints and inquiries to verify satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Enhanced guest satisfaction by providing exceptional service during banquet events.
- Maintained cleanliness and organization in all banquet areas, ensuring a professional atmosphere.
- Managed the setup and teardown of banquet spaces for efficient event transitions.
- Contributed to successful events by setting up tables, chairs, linens, and place settings according to client specifications.
- Facilitated the smooth flow of events by managing guest traffic and coordinating with other departments as necessary.
- Utilized problem-solving skills when faced with unexpected challenges during events, finding effective solutions while maintaining composure under pressure.
Guest Services/ Supervisor/Lead Party Host
HeadPinz Fort Myers
11.2020 - 01.2023
- Greeting and welcoming guest in a kindly manner.
- Guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Attended check-in and check-out processes for increased efficiency and reduced wait times.
- Managed front desk operations, ensuring smooth communication between departments and guest experiences.
- Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
- Enhanced party experience by personalizing event plans according to the customer.
- Interview and train new employees, ensuring they receive proper training.
Education
High School Diploma -
Gateway Charter High School
Fort Myers, FL05.2022
Associate of Arts - General Studies
Valencia College
Orlando, FL12.2023
Bachelor of Arts - Sports Medicine
University of Central Florida
Orlando, FL05.2026
Skills
- Fast worker and ability to multi-task
- Open to learning new things
- Adaptable all around
- Cleaning and Organization
- Upselling Strategy
- Menu Offering Knowledge
- Cleanliness and Sanitation
- Customer Assistance
Timeline
Customer Service/Banquet Attendant
Main Event
02.2023 - Current
Guest Services/ Supervisor/Lead Party Host
HeadPinz Fort Myers
11.2020 - 01.2023
High School Diploma -
Gateway Charter High School
Associate of Arts - General Studies
Valencia College
Bachelor of Arts - Sports Medicine
University of Central Florida