Judy Volkmar
Philadelphia,PA
Summary
Extensive hospitality and service experience, strong leadership and organizational skills, dynamic personality, and reliability as a key asset within an organization. Customer-oriented, exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Tidy and hardworking individual possessing outstanding communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Stand Attendant, Event Server
Aramark
08.2022 - Current
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Monitored inventory and notified management of deficiencies or shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Server
City Winery
08.2019 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Bar Manager, Bartender
St. John's of Jordan
01.2010 - 01.2019
- Responsible for running all aspects of the establishment
- Maintain comfortable and friendly atmosphere.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Event Hostess
Upcoming Events
01.2014 - 01.2017
- Managed event logistics and operations.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Greeted guests and welcomed patrons in support of company service policy.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
Bartender, Server
Lucha Cartel
01.2012 - 01.2014
- Shift leader
- Expertise in specialty cocktails and food product knowledge
- Service private parties
- Focus on set up of bar and table service.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Lucky Strike Lanes
01.2008 - 01.2010
- Provided guest satisfaction in an entertainment facility
- Uphold cleanliness and stock of service stations
- Participated in consistent staff meetings and training sessions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Esthetician Program -
Jean Madeline Aveda Institute
Philadelphia, PA12.2009
Liberal Arts and Psychology
Burlington Community College
Pemberton, NJ12.1997
High School Diploma -
Cherokee High School
Marlton, NJ12.1996
Skills
- Ability to multi-task, up-sell products, retail, and services
- Food Handling Safety
- Engaging Personality
- Cleaning and Sanitation
- Point of Sale (POS) System Operation
- Fast and Efficient Service Worker
Certification
RAMP CERTIFICATION
Timeline
Stand Attendant, Event Server
Aramark
08.2022 - Current
Server
City Winery
08.2019 - 02.2020
Event Hostess
Upcoming Events
01.2014 - 01.2017
Bartender, Server
Lucha Cartel
01.2012 - 01.2014
Bar Manager, Bartender
St. John's of Jordan
01.2010 - 01.2019
Server
Lucky Strike Lanes
01.2008 - 01.2010
Esthetician Program -
Jean Madeline Aveda Institute
Liberal Arts and Psychology
Burlington Community College
High School Diploma -
Cherokee High School
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