Laureano Ramos
Rochester,NY
Summary
Adept at navigating high-pressure environments, I spearheaded operations at Delta Sonic Car Wash Systems, driving quality assurance and enhancing safety compliance. My leadership fostered team consensus, significantly improving service standards. Expert in multi-site operations and skilled in cost reduction, my approach consistently delivers customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Manager of Operations
Delta Sonic Car Wash Systems
Rochester, NY
06.2020 - 11.2024
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Oversaw maintenance activities such as landscaping, painting, repairs.
- Inspected properties to identify areas that could benefit from landscaping improvements.
- Coordinated maintenance services such as repairs, cleaning, landscaping.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed regular maintenance and repairs on plumbing, electrical, heating, and air conditioning systems.
- Inspected buildings and grounds for safety hazards and code violations.
- Replaced lighting fixtures and installed new light bulbs as needed.
- Cleaned common areas of the property including lobbies, hallways, stairwells, elevators, restrooms.
Education
High School Diploma -
Arcadia High School
Rochester, NY06-2022
Skills
- Multi-site operations
- Consensus building techniques
- High-pressure environments
- Supply chain logistics
- Quality assurance and control
- Management
- Policies and procedures implementation
- Cost reduction and containment
- Work flow planning
Timeline
Manager of Operations
Delta Sonic Car Wash Systems
06.2020 - 11.2024
High School Diploma -
Arcadia High School
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