Zachary W. Green
Malvern,AR
Summary
Results-driven Operations Manager skilled in optimizing processes and reducing costs through collaboration with teams and consultants. Expertise in resource management supports scalable operations and profitability. Strong leadership fosters productive relationships, driving business success while managing budgets and operational responsibilities.
Overview
14
14
years of professional experience
Work History
Manager of Operations
RailPros Field Services
01.2023 - Current
- Hired and onboarded team members to address immediate and projected demand.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Developed operations best practices based on audits and project management team feedback.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Contributed to proposal and contract development, negotiations and meetings.
- Monitored resource use to achieve set goals within budget constraints.
- Enhanced morale and management communication through implementation of employee recognition and rewards programs.
Supervisor of Operations
RailPros Field Services
06.2021 - 01.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training, and inventory control to support operational efficiency.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Motivated and evaluated personnel to enhance performance and achieve goals.
- Guided employees in understanding and meeting evolving customer needs and expectations.
- Conducted employee observations and documented findings.
- Contributed to proposal and contract development, negotiations and meetings.
RWIC
RailPros Field Services
03.2018 - 06.2021
- Coordinated safe movements of trains through work zones, collaborating with work groups.
- Facilitated safe operations by managing track warrants and Form B processes for work group protection.
- Ensured adherence to safe work practices, contributing to timely job completion.
- Collaborated with yard masters, train masters, road masters, trainmen, and other railroad personnel to facilitate safe operations and task execution.
- Have to update GCOR rule book and timetables with new changes and know the railroad rules along with railpros
- Informed potential clients about railpros services and provided assistance for their future needs.
Conduc
Canadian National Railroad
01.2016 - 02.2018
- Managed list of hazardous and commercial materials on train, ensuring compliance and safety.
- Directed train movements by coupling cars together at designated locations.
- Reviewed train list and made independent decisions to manage operations effectively.
- Made quick decisions to resolve issues during operations, minimizing disruptions.
- Maintained constant vigilance to ensure safety and prevent incidents during operations.
- Updated train lists and documents during moves and car pickups.
- Communicated daily train lineup and totals to Dispatcher, facilitating efficient operations.
- Fulfilled on-call responsibilities daily, ensuring availability for operational needs.
- Assisted in service industries and independently determined safe and efficient work methods.
Locomotive Engineer
CN Railroad
01.2016 - 02.2018
- In charge of moving the locomotive and train
- Oversaw daily train operations, ensuring compliance with schedule and safety protocols.
- Maintained safety of all crew members and ensured safe train operation.
- Optimized fuel usage and implemented run methods to maintain schedule adherence.
- Qualified on mountain grade terrain in northern Minnesota varying in grades up to 3%
- Stayed current on all operating bulletins and updated them with changes to the USOR.
- Remained available 24/7 for extra board calls to support operational needs.
Road Foreman MoW
CN Railroad
03.2016 - 09.2016
- Led rail gangs and managed on-track equipment during travel, ensuring compliance with safety protocols.
- Secured track authorities and ensured safety for work groups within work zone.
- Facilitated the safe movement and operation of trains through and within my work zone
- Operated machinery including backhoe, spiker, anchor machine, heater, and knocker to facilitate rail maintenance and repair.
- Engaged in labor-intensive work that involved heavy lifting and sustained physical activity
- Utilized a wide range of motion to perform various physical tasks effectively
- Works 12 hour shifts daily
- Required to travel with the job being gone for months at a time
Georgia Pacific
10.2015 - 02.2016
- Working as a breakout man for a Big lift driver and an operator running a stacking machine
- When driving the lift Responsibilities include
- Cleaning out all wood kick out bins
- Cleaning up area
- Stacking packs of 4x4’s
- Performing General maintenance on the lift
- When running the stacker
- Perform all lock out tag out procedures on the machine
- Operate a control panel to stack the 4x4’s
- Housekeeping
- Change knives in the v2 machine and saw blades when needed
- Work 11/12 hour shifts daily
- When not breaking someone out responsible for General Clean up of a large area with a shovel or bobcat.
Safety Training Supervisor
Noble Drilling
12.2014 - 12.2015
- Hold daily safety meetings and go over operations on the rig
- Conducted job safety analyses to identify potential hazards and improve safety protocols.
- Facilitated hazard review sessions during significant operations to identify and address risks.
- Developed presentations for rig crews to deliver essential training and ensure compliance
- Managed all training courses, refresher courses, and recertification classes for employees.
- Oversee new employees and all training and evaluations they need to succeed on the job.
- Responsible for doing all employee evaluations for quarterly, yearly reviews on employees' performance and skill on the job
- Inspected life-saving equipment to verify functionality and compliance with company and manufacturer standards
- Prepared daily reports summarizing rig statistics to inform safety decisions
Roustabout
Noble Drilling
09.2012 - 12.2014
- Recognized as the lead Roustabout on the crew
- Supported worksite operations as a roustabout by assisting with various tasks
- Coordinated with crane assist operator to ensure accurate centering of loads and compliance with slings, shackles, and certification checks before lifting
- Completed all competencies required for roustabouts.
- Attended training sessions with the STS program since April 2012
- Classes include ( Basic Fire Fighting, Confined Space Entry attendant, Personal Safety and Social responsibilities, First aid & CPR, Water Survival, Well CAP, Sea Survival with hands on training, SEMS Awareness Training, ISM awareness, PCD Security Awareness, Waste Management, MARPOL standards 1-6, Health, Safety, Environment supervisor school, Confined Space rescue cert, Hazmat course)
- Checking lifeboats and inspecting life jackets and fire extinguishers for daily and weekly checks
- Compiled nightly STS reports for submission to HSE supervisor and rig clerk, contributing to compliance and safety oversight
- Traveled to the boat to assist the flagger.
Education
High School Diploma -
Henderson State University
Arkadelphia, ARSkills
- Operations Management
- Project planning
- Budget forecasting
- Financial Management
- Revenue Generation
- Business Development
- Strategic Planning
- Multi-Site Operations
- Customer Relationship Management
- Workflow Optimization
- Process improvement
- Continuous improvement
- Staff Training
- Recruiting and Hiring
- Performance Evaluations
- Schedule Management
- Decision-Making
- Team Leadership
- Employee Motivation
- Customer Service
- Goal Attainment
- Communication Improvements
- Problem solving
- Staff development
- Team leadership
- Recruiting and Hiring
- Budget forecasting
Doubled Billable days for the CP Team.
- Doubled total billable days for the CP team.
- Complete overhaul in Q and A system that was implemented as a supervisor.
- Built an astounding relationship with client.
- Drove down incidents from years past while driving up productivity.
Education and Training
other
Accomplishments
2023, 2024, 2025 Injury Free three years consecutive.
Timeline
Manager of Operations
RailPros Field Services
01.2023 - Current
Supervisor of Operations
RailPros Field Services
06.2021 - 01.2022
RWIC
RailPros Field Services
03.2018 - 06.2021
Road Foreman MoW
CN Railroad
03.2016 - 09.2016
Conduc
Canadian National Railroad
01.2016 - 02.2018
Locomotive Engineer
CN Railroad
01.2016 - 02.2018
Georgia Pacific
10.2015 - 02.2016
Safety Training Supervisor
Noble Drilling
12.2014 - 12.2015
Roustabout
Noble Drilling
09.2012 - 12.2014
High School Diploma -
Henderson State University