Laurel Bruning
Customer Service Representative
Lawrenceburg,TN
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Valley Pizza Inc
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Census Enumerator
United States Treasury Department
08.2020 - 12.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
Quality Engineer
Goodman Manufacturing Company
09.2015 - 10.2019
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
Education
Bachelor of Mechanical Engineering - Certificate in Statistics
Rochester Institute of Technology
Rochester, NY05-1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Valley Pizza Inc
03.2021 - Current
Census Enumerator
United States Treasury Department
08.2020 - 12.2020
Quality Engineer
Goodman Manufacturing Company
09.2015 - 10.2019
Bachelor of Mechanical Engineering - Certificate in Statistics
Rochester Institute of Technology
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