Laurel Collopy
San Antonio
Summary
Customer Service Representative with extensive experience at CareFirst BCBS in resolving complex member inquiries and improving service delivery. Proficient in problem resolution and payment processing, with a strong focus on collaboration and operational efficiency. Dedicated to providing exceptional customer experiences while managing billing processes with precision.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CareFirst BCBS
03.2024 - Current
- Resolved member inquiries about health insurance plans and benefits accurately.
- Addressed billing issues and processed payments via the customer service portal.
- Facilitated remote interactions within provider and member services.
- Collaborated with healthcare providers to promptly resolve member concerns.
- Verified benefits and clarified reasons for claims denials to providers.
IBEX GLOBAL
12.2022 - Current
- Delivered exceptional remote customer service by effectively addressing client inquiries.
- Resolved issues promptly to boost customer satisfaction and loyalty.
- Managed communication channels to ensure timely responses to customer needs.
Customer Service Representative
Frontier communications
- Resolved billing inquiries through remote customer service, ensuring prompt resolutions.
- Facilitated communication to effectively address customer concerns and queries.
- Managed billing processes to ensure accuracy and operational efficiency.
- Collaborated with team members to enhance service delivery and support operations.
- Handled billing issues and processed payments through the customer service portal.
Education
Associate of Arts -
Northeast Lakeview College
Universal City, TX12.2025
Skills
- Customer service
- Problem resolution
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Payment processing
- Email management
- Call center procedures
Timeline
Customer Service Representative
CareFirst BCBS
03.2024 - Current
IBEX GLOBAL
12.2022 - Current
Customer Service Representative
Frontier communications
Associate of Arts -
Northeast Lakeview College