Laurel Downs
Brooklyn,NY
Summary
Friendly Bartender with exceptional customer service and production skills. Keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner
Silver Temptress Vintage Jewelry
New York, NY
09.2020 - Current
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Built personal clientele list by providing exceptional service, securing repeat business and referrals.
- Oversaw planning of exhibitions, auctions and related auction activities.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Improved shipping efficiency by streamlining packing and labeling processes.
Bartender
Comedy Cellar
New York, NY
08.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
City Vineyard
New York
07.2017 - 09.2020
- Prepared a variety of classic cocktails and several specialty cocktails for a very high volume service bar, as well as face to face with guests.
- Exercised knowledge of wine and food pairings, including recommendations, in a very fast-paced casual fine dining setting.
- Provided exceptional customer service recognized on both Yelp and Open Table in the form of personal five-star reviews.
- Exhibited a full knowledge of the products (both food and beverages) served to our guests and answered any questions they might have had in a concise, yet detailed manner.
- Utilized my years of previous restaurant experience to ensure returning guests in a newly established venue
Bartender
City Winery
New York
12.2017 - 07.2019
- Worked service bar for a 500+ seat music venue, expediting beverages promptly and accurately
- Bartended various private events, including the Arthur Miller Awards, as well as performing set up and breakdown of main bars and satellite bars and maintaining accurate records of inventory for open-bar events.
- Assisted sommeliers in private wine tasting events with duties, including discussing tasting notes for classic grape varietals with guests
Bartender/ Server
The Beer Market
Rochester, New York
04.2016 - 07.2017
- Exercised full knowledge of wine, craft cocktails, and craft beer (over 500 in stock) including recommending beer pairings for entrees.
- Prepared and served cocktails using both classic and signature recipes.
- Accurately used POS system to ensure prompt customer service as well as maintaining a balanced cash drawer.
- Anticipated customer needs and fulfilled them quickly and accurately. - Maintained a clean and fully stocked bar at all times
Education
Brockport High School
Associate’s Degree in Liberal Arts and Sciences -
Monroe Community College
Skills
- Liquor, beer, and wine knowledge
- Customer Service
- Strong multitasking
- Engaging personality
- Responsible Alcohol Service
- Honest and Dependable
- Problem-solving abilities
- Critical Thinking
- Money handling abilities
Cellular
(585) 642-5666
Key Qualifications
- 9+ years’ experience in various high volume bars and restaurants
- Extensive POS knowledge including Aloha, Micros, Toast, and Breadcrumb
- TIPS certified
- Advanced knowledge of wine, beer, and craft cocktails
Certification
DOH Food Handler Certification
Timeline
Bartender
Comedy Cellar
08.2021 - 08.2022
Owner
Silver Temptress Vintage Jewelry
09.2020 - Current
Bartender
City Winery
12.2017 - 07.2019
Bartender
City Vineyard
07.2017 - 09.2020
Bartender/ Server
The Beer Market
04.2016 - 07.2017
Brockport High School
Associate’s Degree in Liberal Arts and Sciences -
Monroe Community College