Leeanne Brewer-Diangelo
Kettering,OH
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Owner
Diangelo Photography
03.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Evaluated suppliers to maintain cost controls and improve operations.
Stay-at-home-Mom
Career Break
01.2021 - Current
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
Call Center Customer Service Representative
Victoria's Secret
08.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Investigated and resolved customer inquiries and complaints quickly.
Server/Bartender
Olive Garden
09.2019 - 05.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Education
Certificate - Real Estate Agent
Sinclair Community College
Dayton, OH05.2023
High School Diploma -
Hamilton High School
Hamilton, OH05.2015
Skills
- Sales Leadership
- Business Administration
- Customer Relations
- Client Service
- Verbal and Written Communication
- Custom Drink Preparation
- Liquor, Beer and Wine Knowledge
- Sales Expertise
- Safe Work Practices
Certification
- Certified Real Estate Sales Associate
- Certified in CPR through BLS and AHA
- Licensed STNA
Timeline
Owner
Diangelo Photography
03.2022 - Current
Stay-at-home-Mom
Career Break
01.2021 - Current
Call Center Customer Service Representative
Victoria's Secret
08.2020 - 01.2021
Server/Bartender
Olive Garden
09.2019 - 05.2020
Certificate - Real Estate Agent
Sinclair Community College
High School Diploma -
Hamilton High School
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