Laurel Emerick

Sales Manager

SVP Worldwide

Melbourne

05.2016 - Current

Enhanced sales volume through skilled support to both new and inactive customers.
Managed daily operations of the sales department, including supervision of staff members, inventory, and our banking.
Opened credit applications and worked with Synchrony Bank for our finance options.
Studied and learned the Husqvarna Viking product line and computer software.
Used Microsoft applications and email daily.
Established new accounts and serviced existing accounts maintaining professional relationships.
Conducted regular meetings with employees to review goals and objectives.
Supported sales team members to drive growth and development.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Achieved store growth and brand development through marketing samples and events on the Viking Sewing Gallery of Melbourne Facebook group.
Cultivated strong professional relationships with customers, employees, and my previous area managers.
Resolved customer complaints regarding sales and service.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
I participated in a software challenge between employees and store managers, and I won for the FLA, GA, and Tennessee areas.
Worked effectively and efficiently during large holiday promotions, and often managed the gallery while working alone.
Troubleshot customer issues with machines and computer software, both in person and over the phone.