Laurel Hartshorn

• Provided exceptional customer service to enhance guest satisfaction and resolve inquiries.
• Managed check-in and check-out processes efficiently, ensuring smooth operations.
• Utilized property management systems to update reservations and maintain accurate records.
• Assisted guests with local area information and recommendations to improve their stay experience.
• Handled cash transactions and processed payments accurately, maintaining financial integrity.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Phone Support

Inventory and cycle counting

Weights and Dimensions

Shipping orders

• Operated machinery to assemble components efficiently and maintain production flow.
• Conducted quality checks to ensure compliance with industry standards and specifications.
• Collaborated with team members to enhance workflow and minimize downtime during shifts.
• Trained new associates on safety protocols and proper equipment usage to uphold workplace safety.
• Implemented process improvements resulting in increased efficiency and reduced material waste.
• Maintained accurate records of production output and inventory for management review.
• Assisted Human Resources
• Translation for all departments

• Reduced errors in project execution by overseeing quality assurance process.
• Conducted quality assurance and performance audits.
• Performed quality assurance procedures while analyzing projects, resets and backroom processes.
• Implemented and oversaw quality assurance processes and systems in collaboration with manager.
• Assured processes met OSHA standards.

• Managed scheduling and calendar coordination for multiple executives, ensuring efficient time management.
• Developed and maintained filing systems, improving document retrieval speed and accuracy.
• Provided administrative support for meetings, including agenda preparation and minute-taking.
• Streamlined office supply ordering processes, reducing costs through vendor negotiations.
• Answered phone system, routing calls, delivering messages to staff and greeting visitors.