Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laurel Hester

Champaign,IL

Summary

Dynamic Credentialed Veterinary Technician with extensive experience at ASPCA Animal Poison Control Center, excelling in crisis management and client communication. Proven ability to educate pet owners on poison prevention while meticulously managing electronic records. Adept at patient triage and delivering compassionate support during critical situations, ensuring optimal care for animals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Credentialed Veterinary Technician

ASPCA Animal Poison Control Center
Champaign, Illinois
04.2012 - 05.2025
  • Managed incoming calls from pet owners and veterinary professionals seeking assistance.
  • Communicated with clients to gather detailed information on potential toxic exposures.
  • Educated pet owners on poison prevention and emergency response procedures.
  • Documented patient information and treatment plans in the electronic medical record system.
  • Provided emotional support to pet owners during crisis situations involving their pets.

Credentialed Veterinary Technician

Good Friends Animal Hospital
Urbana , IL
03.1997 - 09.2011
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Dispensed prescription medications upon request from veterinarians.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.

Credentialed Veterinary Technician Weekends

Animal Emergency Hospital of Champaign County
Champaign, Illinois
04.2004 - 04.2010
  • Monitored patient vital signs during critical care situations.
  • Documented treatment plans and medication administration in electronic records.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.

Education

Associate of Applied Science - Veterinary Technology

Parkland College
Champaign, IL
05-1997

Skills

  • patient triage
  • poison education
  • customer service
  • electronic record management
  • client communication
  • problem solving
  • attention to detail
  • crisis management
  • Explaining treatment

Certification

  • Licensed as Certified Veterinary Technician In the State of Illinois since 1997

Timeline

Credentialed Veterinary Technician

ASPCA Animal Poison Control Center
04.2012 - 05.2025

Credentialed Veterinary Technician Weekends

Animal Emergency Hospital of Champaign County
04.2004 - 04.2010

Credentialed Veterinary Technician

Good Friends Animal Hospital
03.1997 - 09.2011

Associate of Applied Science - Veterinary Technology

Parkland College

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