Laurel Marchion
Discovery Bay,CA
Summary
Operations and property management leader with 15+ years of experience overseeing large multifamily housing communities and complex property operations. Currently manage a 390-unit workforce housing community generating $17M+ in annual revenue in the San Francisco Bay Area. Known for strong operational leadership, team development, regulatory compliance expertise, and maintaining high occupancy while driving financial performance. Experienced with CSCDA workforce housing programs, Section 8 voucher coordination, city audits, and large-scale property operations.
Overview
16
16
years of professional experience
Work History
Community Manager
Greystar
01.2019 - Current
- Ensure compliance with CSCDA workforce housing income restrictions and Section 8 voucher requirements.
- Navigate city compliance audits and regulatory reporting.
- Resolve complex resident issues and maintain high service standards.
- Participate in Greystar Excellence Committed (GEC) initiatives supporting company-wide engagement and recognition.
Multi-Site Property Manager
Emerald Properties
01.2016 - 01.2019
- Supported operations across multiple apartment communities totaling approximately 1,000 units.
- Provided guidance and operational support to onsite managers and leasing teams.
- Monitored occupancy, leasing performance, and property financials.
- Assisted ownership with budgeting, vendors, and operational improvements.
Property Manager
Emerald Properties
01.2013 - 01.2016
- Managed daily operations for a 300-unit apartment community.
- Supervised onsite staff and maintained strong occupancy and resident satisfaction.
- Oversaw leasing performance, vendor coordination, and resident relations.
Leasing Consultant
Emerald Properties
01.2010 - 01.2013
- Conducted tours, processed applications, and managed leasing workflow.
- Supported occupancy goals and resident satisfaction.
Education
Diablo Valley College
Pleasant Hill, CASkills
- Multifamily Property Operations
- Affordable Housing Compliance
- CSCDA Workforce Housing Programs
- Section 8 Voucher Coordination
- Budget & Financial Management
- Operational Leadership
- Vendor Management
- Team Leadership & Staff Development
- Leasing Strategy & Occupancy Management
- Regulatory Compliance & City Audits
- Yardi Property Management Software
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Financial budgeting and reporting
Leadership & Operations Impact
- Lead operational strategy for a 390-unit income-restricted housing community while balancing financial performance, compliance, and resident experience.
- Direct and mentor a 9-person cross-functional team across leasing, maintenance, and administration.
- Maintain 95–97% occupancy through pricing strategy, leasing performance oversight, and operational improvements.
- Oversee budgeting, vendor contracts, expense control, and financial reporting for a $17M+ asset.
Timeline
Community Manager
Greystar
01.2019 - Current
Multi-Site Property Manager
Emerald Properties
01.2016 - 01.2019
Property Manager
Emerald Properties
01.2013 - 01.2016
Leasing Consultant
Emerald Properties
01.2010 - 01.2013
Diablo Valley College