Jordan Gilmore
Crowley ,Texas
Summary
Experienced Assistant Property Manager with a proven track record in maintaining high occupancy and low delinquency at a dual-phase multifamily community. Skilled in leasing, rent collection, resident relations, and daily operations. Known for strong customer service, renovation support, and fair housing compliance.
Overview
5
5
years of professional experience
Work History
Dual Site Community Relations Manager
Cortland
Fort Worth, Texas
10.2024 - Current
- Successfully manage two high-occupancy multifamily communities, ensuring consistent operational excellence, resident satisfaction, and seamless coordination across both sites.
- Maintain occupancy levels consistently above 95%, even during periods of construction and renovation, through proactive marketing and personalized leasing strategies.
- Reduced delinquency across both sites to below 2% through hands-on rent collection processes, resident education, and strategic payment plan implementation.
- Elevated resident experience following property renovations by proactively addressing concerns, managing expectations, and highlighting upgrades through effective communication, and on-site support.
- Enhance resident retention through responsive service, timely maintenance coordination, and fostering a strong sense of community across both properties.
- Build strong rapport with residents, vendors, and team members, driving a positive, professional community culture at both locations.
- Known for staying calm under pressure and resolving complex resident issues with diplomacy, protecting the company reputation, and maintaining community harmony.
Community Relations Manager
Cortland
Fort Worth , TX
08.2023 - 10.2024
- Manage daily operations of a large-scale multifamily community, split into two distinct phases, ensuring seamless service delivery, consistent policy enforcement, and community cohesion.
- Maintain high occupancy rates (consistently 95% or higher) across both phases by leading targeted leasing strategies, maximizing retention, and building strong resident relationships.
- Successfully maintain low delinquency rates through hands-on rent collection, clear resident communication, and early intervention strategies that reduce risk, and improve cash flow.
- Developed and implemented move-in, renewal, and retention initiatives tailored to each phase’s resident profile, leading to increased engagement and long-term occupancy.
- Improve resident experience by organizing community events, resolving service issues promptly, and maintaining a consistent, professional presence across both sides of the property.
- Serve as the go-to resource for residents and on-site staff, offering support in conflict resolution, lease administration, and daily operations across both phases.
Leasing Consultant
Cortland
Fort Worth , TX
03.2022 - 08.2023
- Delivered exceptional customer service by serving as the first point of contact for prospective and current residents, ensuring a welcoming and professional leasing experience.
- Consistently exceeded leasing goals by effectively showcasing apartment features, community amenities, and the benefits of residency, resulting in increased occupancy and reduced vacancy.
- Built strong relationships with residents by addressing questions and concerns promptly, contributing to high levels of satisfaction and lease renewals.
- Collaborated with the property management team to review occupancy trends, prepare market surveys, and implement leasing strategies that aligned with company goals.
- Promoted resident retention by providing consistent support and positive day-to-day interactions, reinforcing a sense of community and satisfaction.
- Recognized by management for excellent communication skills, attention to detail, and professionalism in all resident and prospect interactions.
- Recognized as a top 3 performer throughout the organization for the highest sales and closing ratio.
Leasing Consultant
Dayrise Residential
Arlington, Texas
08.2020 - 03.2022
- Expertly manage leasing operations across a three-phase multifamily property, tailoring tours, marketing, and resident support to meet the unique needs of each phase.
- Successfully lease and renew units in both market-rate and Section 8 housing, ensuring full compliance with program requirements, income verification, and fair housing regulations.
- Demonstrate a deep understanding of HUD guidelines and Fair Housing laws, ensuring an inclusive and compliant leasing process for all applicants.
- Collaborate with property management and maintenance teams to coordinate move-ins, inspections, and unit readiness across all phases, ensuring timely occupancy.
- Recognized by leadership for navigating the complexities of a multi-phase property with professionalism, efficiency, and a strong resident-first approach.
- Proactively assist with resident inquiries, work orders, and renewals, fostering strong retention, and a positive community atmosphere.
Education
High School Diploma -
Timbercreek High School
Keller, TX05-2014
Skills
- Multitasking in high-volume environments
- Attention to detail and accuracy
- Multifamily property operations
- Budget monitoring and rent collection
- Delinquency control
- Leasing strategy and execution
- Property inspections and compliance
- Unit turnovers and maintenance coordination
- Move-in / move-out procedures
- Time management and prioritization
- Professional Written & Verbal Communication
- Handling Complaints with Empathy & Efficiency
- Positive Online Reputation Management
Accomplishments
- Recognized as top three closing ratio
- Obtained 800 and 900 Reputation Club
- Nomination for Leasing Consulant of the Year in 2023
- Won Property of the Year in both 2022 and 2023
- Peer Coach as Leasing Consulant and Assistant Manager
Timeline
Dual Site Community Relations Manager
Cortland
10.2024 - Current
Community Relations Manager
Cortland
08.2023 - 10.2024
Leasing Consultant
Cortland
03.2022 - 08.2023
Leasing Consultant
Dayrise Residential
08.2020 - 03.2022
High School Diploma -
Timbercreek High School