Results-oriented professional with a strong background in customer service and operations management. Recognized for fast-paced multitasking and attention to detail, ensuring seamless daily operations and exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Community Manager
BH Management Services
San Antonio, Texas
05.2021 - Current
Managed daily operations and customer service for 288-unit residential community, ensuring resident satisfaction and operational efficiency
Handled high-volume customer interactions, fostering a professional and welcoming environment to enhance resident experience
Resolved escalated concerns promptly and effectively, maintaining community harmony and resident trust
Lead and support a team of five employees in a fast-paced environment
Balance multiple priorities while maintaining strong attention to detail
Handle payments, financial reporting, and other responsibilities requiring accuracy and accountability
Crew Leader
Rudy's Country Store and Bar-B-Q
San Antonio, Texas
08.2019 - 05.2021
Provided friendly and attentive customer service in a fast-paced restaurant environment
Took and prepared accurate customer orders while maintaining a welcoming guest experience
Ensured food quality, presentation, and service met company standards
Supported shift management and coordinated daily restaurant operations to enhance team efficiency
Trained and mentored team members to uphold service and food-quality standards
Worked efficiently with team members during high-volume meal periods
Managed cash transactions and deposits while ensuring accurate financial reporting
Completed team-member development and operational audits
Shift Leader
Lennys Grill & Subs
San Antonio, Texas
03.2018 - 08.2019
Oversaw shift operations and provided support to team members during peak times
Delivered friendly customer service and efficiently processed guest orders
Addressed customer concerns effectively to ensure positive experiences
Assisted with opening, closing, and end-of-day responsibilities
Maintained cleanliness, organization, and food-service standards
Handled cash transactions and completed company deposits
Education
Associate of Applied Science - Radiology Technology
St Phillips Community College
San Antonio, TX
12-2029
High School Diploma -
Claudia Taylor Johnson High School
San Antonio, TX
05-2019
Skills
Customer Relations
Conflict Resolution
Guest Service & Hospitality
Shift Leadership
Team development
Food service experience
Order Accuracy
Cash Handling & Deposits
POS systems
Multitasking in high-volume environments
Opening procedures
Food safety standards
Teamwork and Communication
Timeline
Community Manager
BH Management Services
05.2021 - Current
Crew Leader
Rudy's Country Store and Bar-B-Q
08.2019 - 05.2021
Shift Leader
Lennys Grill & Subs
03.2018 - 08.2019
Associate of Applied Science - Radiology Technology