Kimberly Hadden
Maitland,FL
Summary
Dedicated Community Manager with Number years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
10
10
years of professional experience
Work History
Community Manager
Hawthorn Senior Living / Holiday Retirement
Franklin, MA
07.2025 - Current
- Maintain accounts receivable and petty cash
- Manage the housekeeping staff
- Oversee general administrative duties
- Ensure payroll and timekeeping are accurate
Specialist II
JP Morgan Chase
San Antonio, TX & Columbus, OH
08.2022 - 05.2025
- Investigated and resolved high-volume financial claims and disputes — including check fraud, unauthorized transactions, and credit card merchant disputes — ensuring compliance with banking regulations and company policies.
- Managed complex case workloads in a fast-paced, metrics-driven environment, applying strong analytical and problem-solving skills across multiple financial product lines.
- Provided exceptional customer service handling 80–120 inbound calls daily, assisting customers with account inquiries, payment processing, fraud prevention, and dispute resolution.
- Collaborated with internal fraud prevention and risk management teams to mitigate losses, enhance security measures, and maintain accurate documentation for compliance and reporting.
Document Processor
Capital Group (Randstad)
San Antonio, TX
03.2022 - 08.2022
- Interpreted and processed instructions provided by investors and financial advisors with a high degree of accuracy and attention to detail
- Utilized a variety of software for processing payments, applications, and assorted documents
Operations Support Specialist
Bell and Williams Associates
Windham, NH
03.2021 - 02.2022
- Answered, directed calls, and took messages
- Set up new accounts for collectors
- Created releases to auctions and sent to agents
Self Storage Property Manager
Various Locations
10.2017 - 03.2021
- Managed rentals of storage units and RV spaces
- Received and processed monthly payments and made collection calls as needed
- Executed marketing and outreach for promotion of business
Mobile Home Park Property Manager
Gypsy Mariner LLC
Dade City, FL
04.2016 - 10.2017
- Oversaw community budget, purchases, payroll, and accounts payable/receivable
- Collected lease payments, deposits, closing costs, and associated fees required for home sales
- Enforced rules and regulations and prepared paperwork for various tasks including eviction proceedings
Community Manager
Hawthorn Senior Living / Holiday Retirement
Various Locations
10.2014 - 04.2016
- Maintained accounts receivable and petty cash
- Managed the housekeeping staff
- Ensured payroll and timekeeping were accurate
Office Manager
Road Runner Services
Orlando, FL
01.2012 - 10.2014
- Created invoices for auto transport to and from auto auctions and dealerships
- Handled HR duties for 20 employees, including ADP, petty cash, accounting, and bank deposits
- Answered and directed calls for multiple phone lines and managed general office operations
Education
High School Diploma -
Countryside High School
Countryside, FLSkills
Community engagement
Daily operations management
Resident relations
Staff training
Property management
MS office suite
Proficient in Software
Customer support
Payment processing
Calendar management
Staff management
Administrative support
Data entry
Computer skills
Office administration
Time management
File organization
Customer and client relations
Computer proficiency
Filing
Customer relations
Clerical support
Critical thinking
Strong problem solver
Documentation and recordkeeping
Office management
Professional communication
Recordkeeping
Multi-line phone proficiency
Resourceful
Records administration
Client relations
Attendance record management
Accounting support
Payroll and budgeting
Mail distribution
Timeline
Community Manager
Hawthorn Senior Living / Holiday Retirement
07.2025 - Current
Specialist II
JP Morgan Chase
08.2022 - 05.2025
Document Processor
Capital Group (Randstad)
03.2022 - 08.2022
Operations Support Specialist
Bell and Williams Associates
03.2021 - 02.2022
Self Storage Property Manager
Various Locations
10.2017 - 03.2021
Mobile Home Park Property Manager
Gypsy Mariner LLC
04.2016 - 10.2017
Community Manager
Hawthorn Senior Living / Holiday Retirement
10.2014 - 04.2016
Office Manager
Road Runner Services
01.2012 - 10.2014
High School Diploma -
Countryside High School