Laurel McDonald
Hallam,PA
Summary
Resourceful manager with extensive experience in fast-paced restaurant and catering environments, overseeing orders up to $2,000 and supervising teams. Skilled in customer service, staff training, and food safety. Proven ability to efficiently manage operations, logistics, and client relationships across hospitality and instructional settings.
Overview
14
14
years of professional experience
Work History
Server/Walter
Viet Thai Market Street Cafe
York, PA
03.2026 - Current
- Prioritized customer satisfaction through attentive service and responsiveness to needs
- Multitasked among tables in a busy restaurant, making drinks, taking orders, running food, and processing payments
- Create a pleasant dining experience for customers, guiding them through an extensive international menu
- Cleaning and stocking
Catering Manager
Jimmy Johns Sandwiches
York, PA
08.2025 - 03.2026
- Increased catering sales by marketing to potential customers, sampling products, and building client connections
- Handled catering orders ranging from $100 to $2,000, ensuring consistency and on-time delivery for every event
- Delivered excellent customer service, ensuring client satisfaction and repeat business
- Managed house accounts, maintaining accurate records and fostering client relationships
- Prepared the restaurant for large orders, streamlining operations for high-volume events
- Conducted interviews to recruit and select qualified staff, strengthening team performance
- Oversaw food safety protocols, ensuring compliance with health regulations
Gymnastics Coach
Shrewsbury Gymnastics
Shrewsbury, PA
05.2025 - 02.2026
- Supervised coaches and acted as a point of contact for parents, facilitating effective gym operations
- Led classes of 8-12 students, adapting instruction for parent-tot, beginner, and pre-team levels to maximize engagement
- Led classes of 8-12 students, adapting instruction for parent-tot, beginner, and pre-team levels to enhance student engagement
Restaurant Supervisor
Jimmy Johns
03.2013 - 08.2025
- Managed employees during work shifts, enhancing team productivity and morale
- Provided excellent customer service and resolved issues, increasing customer satisfaction
- Monitored labor and scheduled staff to control costs and meet business needs
- Monitored labor and scheduled staff, aligning resources with business needs
- Prepared food and maintained quality standards in a fast-paced environment
- Trained new employees, streamlining onboarding and skill development
- Operated meat slicer to slice vegetables and meats quickly and accurately, supporting kitchen efficiency
Warehouse Worker
FedEx
Lewisberry, PA
07.2012 - 05.2013
- Scanned, unloaded, and loaded packages from trucks, ensuring safety and efficiency for timely deliveries
- Loaded and unloaded trailers using safe lifting techniques.
- Adapted to different scanning and loading procedures across various warehouse sections to sustain workflow
- Sorted FedEx packages by destination and service level.
- Scanned shipment barcodes with handheld FedEx tracking devices.
Education
GED -
William Penn Senior High School
York, PASkills
- Client relations
- Effective communication
- Problem solving
- Team leadership
- Task prioritization
- Time management
- Attention to detail
Timeline
Server/Walter
Viet Thai Market Street Cafe
03.2026 - Current
Catering Manager
Jimmy Johns Sandwiches
08.2025 - 03.2026
Gymnastics Coach
Shrewsbury Gymnastics
05.2025 - 02.2026
Restaurant Supervisor
Jimmy Johns
03.2013 - 08.2025
Warehouse Worker
FedEx
07.2012 - 05.2013
GED -
William Penn Senior High School