Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Laurel Miller

Laurel Miller

Spokane

Summary

Dynamic Virtual Retail Sales Representative with T-Mobile/Qualfon, recognized for enhancing customer satisfaction through expert product knowledge and personalized recommendations. Proven track record in achieving sales targets and fostering teamwork. Skilled in payment processing and problem-solving, consistently exceeding performance benchmarks while delivering exceptional customer service.

Overview

8
8
years of professional experience

Work History

Virtual Retail Sales Representative

T-Mobile/Qualfon
01.2022 - 05.2025
  • Delivered exceptional customer service, fostering positive relationships and ensuring customer satisfaction.
  • Executed sales strategies to effectively promote new products and services to customers.
  • Utilized point-of-sale systems for processing transactions and managing inventory efficiently.
  • Trained new team members on product knowledge and sales techniques to enhance team performance.
  • Collaborated with team members to achieve monthly sales targets through effective communication and teamwork.
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.

Virtual Customer Service Representative

Amazon
09.2017 - 01.2018
  • Monitored performance metrics to ensure compliance with quality standards and optimize operational efficiency.
  • Enhanced Amazon Driver satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
  • Assisted Amazon drivers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
  • Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
  • Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers and drivers.

Education

Associate of Science - Business Administration And Management

Edmonds Community College
Lynnwood, WA
06-2014

Skills

  • Customer engagement
  • Purchase recommendations
  • Product sales
  • Product promotions
  • Payment processing
  • Upselling strategies
  • Brand awareness
  • Customer assistance
  • Goal attainment
  • Customer service
  • Problem-solving
  • Teamwork and collaboration

Accomplishments

  • Achieved raising my incentives every year by engaging with opportunities.

Timeline

Virtual Retail Sales Representative

T-Mobile/Qualfon
01.2022 - 05.2025

Virtual Customer Service Representative

Amazon
09.2017 - 01.2018

Associate of Science - Business Administration And Management

Edmonds Community College

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