Laurel Scarlett
Kearneysville,WV
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Paddy's Irish Pub to enhance guest satisfaction and maintain seamless operations. My ability to collaborate effectively with teams ensured a welcoming atmosphere, showcasing my commitment to achieving positive outcomes and maintaining operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waitress
Paddy's Irish Pub
09.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Host
Paddy's Irish Pub
06.2020 - 09.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate of Applied Science - Nursing
Blue Ridge Community College, WV
Martinsburg, WV12.2024
High School Diploma -
Jefferson High School, WV
Shenandoah Junction, WV05.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress
Paddy's Irish Pub
09.2021 - Current
Host
Paddy's Irish Pub
06.2020 - 09.2021
Associate of Applied Science - Nursing
Blue Ridge Community College, WV
High School Diploma -
Jefferson High School, WV
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