Laurel Young
Monroe,LA
Summary
Proven Retail Manager at Midsouth Scrubs with a track record of enhancing customer satisfaction and streamlining store operations. Skilled in inventory control and customer service, adept at training teams and improving sales floor efficiency. Successfully managed cash handling and fostered a positive shopping environment, demonstrating strong organizational and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Retail Manager
Midsouth Scrubs
05.2018 - 01.2025
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
Personal Assistant to the Owner
Helping Hands Pediatric Day Health Center
03.2015 - 05.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Kept detailed track of household and maintenance inventory and schedules.
- Screened personal and business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
Legal Secretary Assistant
Voorhies and Labee
08.2013 - 02.2015
- Served as liaison between attorneys and clients fostering a positive relationship while addressing inquiries promptly.
- Strengthened relationships among colleagues within the firm through collaboration on interdepartmental projects.
- Managed billing processes to ensure timely payment from clients and minimize outstanding balances.
- Supported litigation teams during trials with seamless organization of exhibits and witness testimony materials.
- Ensured confidentiality of sensitive client information through strict adherence to privacy policies when handling documents.
- Assisted attorneys in staying compliant with court rules by tracking deadlines for motions, responses, and other filings.
- Streamlined office operations with the timely drafting of legal correspondence, memos, and court filings.
- Arranged deposition schedules to adhere to deadlines set forth by the attorney or court mandates.
- Reduced errors in legal documents by diligently reviewing drafts for accuracy, clarity, and proper formatting.
Education
Neville High School
Monroe, La 05.2013
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Team Training
- Merchandising operations
Timeline
Retail Manager
Midsouth Scrubs
05.2018 - 01.2025
Personal Assistant to the Owner
Helping Hands Pediatric Day Health Center
03.2015 - 05.2018
Legal Secretary Assistant
Voorhies and Labee
08.2013 - 02.2015
Neville High School