LAUREN ADIELE
NJ
Summary
Experienced with managing child support cases, ensuring legal and financial compliance. Uses effective communication to mediate disputes and liaise with relevant parties. Track record of maintaining meticulous records and demonstrating empathy and fairness in sensitive situations.
Overview
10
10
years of professional experience
Work History
Child Support Enforcement Officer
Superior court of New Jersey Hudson Vicinage
03.2023 - Current
- Participated in decisions about whether cases should go before courts and which court should hear them
- Enforced court orders related to conditions of probation
- Utilized excellent organizational and communication skills to effectively manage caseloads
- Analyzed reports from state databases detailing changes in employment, residence, assets, and liabilities which could affect a parent's ability or willingness to make timely payments
- Provided customer service to parents seeking assistance with child support enforcement services
- Researched public records in order to obtain current contact information for non-custodial parents
- Attended court hearings in order to represent the agency's interests in child support cases
- Maintained accurate records of all client information including contact details, case notes, and payment history
- Interviewed custodial and non-custodial parents to obtain relevant information for each case
Retail Sales Consultant
Swarovski
05.2022 - Current
- Reconciled POS reports with cash till and receipts, reporting discrepancies to management
- Assisted with weekly and monthly inventory audits to support store accuracy
- Recommended, select and help locate and obtained merchandise based on customer needs and desires
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Opened and closed cash registers, balanced cash drawers and made deposits
- Set up promotional displays and signage to increase sales
Administrative Assistant
Advanced Healthcare services LLC
10.2021 - 01.2022
- Introduced promotions and sale opportunities, enticing customers
- Drove sales through customer relationship building and suggestive selling techniques
Sales Associate
Ugg
01.2020 - 08.2021
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Operated cash register and POS to process sales transactions and handle payments
- Stayed current on customer trends and requirements
- Used product knowledge for handling objections
Sales Associate
Macy's
09.2015 - 05.2018
- Followed checklist to complete retail store opening and closing activities
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Cross-trained with other store departments and areas, supporting overall retail operations
- Liaised with management to communicate customer feedback and recommendations
- Drove sales through customer relationship building and suggestive selling techniques
- Engaged with guests to understand and anticipate customer service needs
Peer liaison
Kean university
09.2015 - 05.2018
- Checked students in for daily
- Monitored and evaluated student's coursework progress
- Kept daily time keeping record for each student and ensured that they did not surpass the daily limit of two hours
- Manage office inventory and created orders when needed
Education
Master of Arts (M.A.) - Organizational Psychology
Kean University
Union, NJ05.2022
Bachelor of Arts (B.A.) - Psychology
Kean University
Union, NJ08.2020
Skills
- Financial Transactions
- Computer Proficiency
- Microsoft Office
- Engaging with Diverse Customers
- Strong Communication
- Interpersonal Skills
- Upselling Techniques
- Adaptability and flexibility
- Customer Service
- Client documentation
- Case analysis
- Organizational growth
Timeline
Child Support Enforcement Officer
Superior court of New Jersey Hudson Vicinage
03.2023 - Current
Retail Sales Consultant
Swarovski
05.2022 - Current
Administrative Assistant
Advanced Healthcare services LLC
10.2021 - 01.2022
Sales Associate
Ugg
01.2020 - 08.2021
Sales Associate
Macy's
09.2015 - 05.2018
Peer liaison
Kean university
09.2015 - 05.2018
Bachelor of Arts (B.A.) - Psychology
Kean University
Master of Arts (M.A.) - Organizational Psychology
Kean University
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