Ernestina Diaz
Fort Morgan,CO
Summary
Dynamic and results-oriented Customer Service and Operations Professional with over 10 years of expertise in retail management, food service leadership, and government case administration. Proven track record of driving operational efficiency, enhancing team performance, and delivering exceptional service in fast-paced environments, underscoring a commitment to fostering positive customer experiences. Strategic solutions are implemented to align with organizational goals while leading teams to achieve high standards of service excellence and operational success. Passionate about creating impactful customer interactions that contribute to overall business growth and satisfaction.
Overview
19
19
years of professional experience
Work History
Child Support Enforcement Officer
County of Dawson
Lexington, NE
09.2023 - 09.2025
- Managed a high-volume caseload of child support and medical support cases, ensuring compliance with state and federal regulations.
- Reviewed applications, verified financial and employment data, and established or modified child support obligations.
- Conducted interviews with custodial and noncustodial parents to gather information, explain rights and responsibilities, and negotiate payment plans.
- Initiated and processed legal actions including paternity establishment, support enforcement, income withholding, license suspension, and contempt proceedings.
- Coordinated genetic testing and paternity verification, ensuring proper documentation and chain of custody.
- Prepared and filed legal documents, petitions, and motions with district courts in compliance with statutory timelines.
- Collaborated with attorneys, court officials, and other agencies to resolve complex or interstate child support cases.
- Monitored ongoing payments, arrears, and compliance with court and administrative orders; enforced collections through wage garnishment and intercept programs.
- Analyzed and interpreted legal orders, statutes, and administrative rules to determine proper jurisdiction and enforcement action.
- Responded to public inquiries, case updates, and complaints with professionalism and confidentiality.
- Maintained accurate and detailed case records, payment logs, and correspondence using state child support systems.
- Attended hearings and testified as needed to support enforcement or modification proceedings.
- Participated in ongoing training to stay current on state and federal child support laws, policies, and case management procedures.
- Recognized for strong organizational skills, attention to legal detail, and ability to manage sensitive information with discretion.
- Provided compassionate support to families navigating child support processes, enhancing client engagement and satisfaction.
- Implemented efficient case management strategies, streamlining workflows and achieving timely resolution of child support cases.
Sales Manager
Rent-A-Center
Lexington, NE
08.2019 - 10.2023
- Directed all daily store operations, including sales, customer service, collections, and merchandising.
- Consistently exceeded monthly sales, revenue, and customer growth targets through strategic goal setting and performance coaching.
- Drove a customer-first culture by training staff to deliver outstanding service and resolve escalated issues professionally and efficiently.
- Managed account collections, reducing delinquent payments through proactive outreach and effective follow-up strategies.
- Led a team of sales associates, assistant managers, and delivery drivers—hiring, training, mentoring, and conducting regular performance evaluations.
- Oversaw rental-purchase agreements, ensuring compliance with company policies, accuracy, and legal standards.
- Monitored inventory levels, product quality, and store merchandising to maintain a visually appealing and organized sales floor.
- Managed daily financial operations, including cash handling, expense monitoring, and adherence to audit and compliance standards.
- Analyzed sales data and store performance reports to identify trends, opportunities, and improvement strategies.
- Supported community engagement initiatives and promotional events to drive brand visibility and customer loyalty.
- Collaborated with upper management to implement company policies, promotional strategies, and process improvements.
- Maintained a safe, compliant, and productive work environment while fostering teamwork and accountability.
Sales Associate
Fat Dogs
Lexington, NE
10.2018 - 12.2019
- Delivered friendly, efficient customer service to travelers and local patrons in a fast-paced environment.
- Processed cash, card, and digital transactions accurately while balancing the register at shift end.
- Promoted daily deals and loyalty programs to drive sales and increase customer engagement.
- Stocked shelves, rotated inventory, and maintained clean, organized product displays to company standards.
- Monitored inventory levels and assisted with product ordering and restocking to prevent shortages.
- Handled customer questions, concerns, and complaints with professionalism and problem-solving skills.
- Ensured compliance with food safety, sanitation, and health regulations for grab-and-go and beverage areas.
- Maintained store cleanliness—including restrooms, counters, and fueling areas—to ensure a positive guest experience.
- Collaborated with team members to achieve daily sales goals and smooth shift operations.
- Followed all company policies on cash handling, loss prevention, and workplace safety.
- Supported opening and closing procedures, including register reconciliation and shift reporting.
- Recognized by management for reliability, teamwork, and strong work ethic in customer service excellence.
Data Collector
Scanscape
Lexington, NE
01.2019 - 08.2019
- Executed data collection campaigns using surveys, interviews, and direct observations, capturing accurate and complete responses.
- Entered, validated, and cleaned data to ensure high integrity prior to analysis.
- Managed data using [software/tool names—e.g. Excel, REDCap, SPSS, SQL] and maintained organized databases.
- Generated preliminary data summaries, charts, and reports for review by senior analysts or project leads.
- Monitored and adhered to data collection protocols, confidentiality procedures, and ethical guidelines.
- Communicated with respondents, site coordinators, and stakeholders to schedule and coordinate data gathering.
- Identified and resolved discrepancies or data anomalies in collaboration with team leads.
- Provided feedback on survey or instrument design and suggested process improvements.
- Documented field conditions, missing data, and deviations from plan for transparency and reproducibility.
- Assisted in training new or field-based data collection staff on procedures and best practices.
Backline Cook/ Frontline Cashier
Carl's Jr.
Brush, CO
12.2016 - 09.2018
- Delivered fast, friendly, and accurate service to guests at the counter and drive-thru.
- Operated the cash register and POS system, processed cash and card payments, and maintained balanced drawers.
- Took customer orders accurately, upsold meal combos, and promoted specials to boost sales.
- Prepared and cooked menu items including burgers, fries, and breakfast items following company recipes and safety standards.
- Assembled sandwiches and meals quickly and correctly to meet quality and presentation expectations.
- Monitored food temperatures, portion sizes, and product freshness to maintain food safety and quality.
- Maintained cleanliness and sanitation of cooking areas, utensils, and dining areas throughout the shift.
- Restocked condiments, napkins, utensils, and food supplies in both the kitchen and customer areas.
- Followed proper food storage, labeling, and rotation procedures (FIFO) to prevent waste.
- Supported opening and closing duties—cleaning grills, sweeping floors, restocking stations, and securing equipment.
- Handled customer inquiries, special requests, and complaints with professionalism and courtesy.
- Collaborated with team members and shift leaders to ensure smooth operations during high-volume hours.
- Adhered to all company policies, safety regulations, and sanitation standards to ensure compliance.
- Recognized by management for reliability, strong work ethic, and ability to multitask under pressure.
Deli Assistant Manager
Brush Grocery Kart
Brush, CO
11.2016 - 12.2017
- Supported the Deli Manager in daily operations, ensuring smooth workflow, efficiency, and excellent customer service.
- Supervised, trained, and motivated deli team members in food preparation, safety, and customer engagement.
- Oversaw food production including slicing meats and cheeses, preparing salads, sandwiches, and hot entrées.
- Managed product rotation (FIFO), monitored freshness, and maintained compliance with food safety and sanitation standards.
- Assisted with inventory control, ordering supplies, and minimizing shrink and waste to meet profit goals.
- Set up and maintained visually appealing deli cases and displays to increase product visibility and sales.
- Ensured all items were properly labeled, priced, and dated in accordance with store and health regulations.
- Responded to customer inquiries, special orders, and complaints with professionalism and attention to detail.
- Conducted temperature checks, maintained accurate logs, and ensured equipment was cleaned and functioning properly.
- Collaborated with management to plan and execute sales promotions and seasonal offerings.
- Supported scheduling, timekeeping, and shift coverage to ensure adequate staffing and productivity.
- Assisted in hiring, onboarding, and performance evaluations of new deli employees.
- Maintained compliance with all local, state, and federal food safety regulations.
- Recognized for reliability, teamwork, and commitment to maintaining a high-quality deli environment.
Overnight Stocker
Wal-mart
Fort Morgan, CO
06.2016 - 10.2016
- Unloaded delivery trucks and organized merchandise from the backroom to sales floor efficiently and safely.
- Stocked shelves, rotated products (FIFO), and ensured displays were neat, organized, and fully replenished for daytime operations.
- Verified inventory accuracy, labeled products correctly, and reported discrepancies or damaged items to management.
- Set up promotional displays, signage, and price labels according to store planograms and seasonal layouts.
- Maintained a clean and organized stockroom and back area, breaking down boxes and disposing of packaging materials properly.
- Operated pallet jacks, hand trucks, and other equipment safely to transport and stage products.
- Monitored inventory levels and assisted with restocking high-demand items during overnight shifts.
- Collaborated with team members to meet nightly stocking goals and prepare the store for opening.
- Ensured compliance with safety, sanitation, and store policies throughout the shift.
- Assisted customers and associates with locating merchandise when needed, providing friendly and professional service.
- Recognized for reliability, strong work ethic, and ability to maintain productivity in fast-paced environments.
Toddler Teacher's Assistant
ABC Developmental Center
Akron, CO
10.2015 - 05.2016
- Supervised and nurtured toddlers in a safe, engaging, and supportive environment.
- Planned and implemented age-appropriate activities that promoted social, emotional, and cognitive growth.
- Assisted with daily routines including meals, snacks, diapering, and potty training while maintaining hygiene and comfort.
- Encouraged positive behavior, cooperation, and sharing through gentle redirection and positive reinforcement.
- Monitored children’s health, moods, and developmental progress; promptly reported concerns to supervisors or parents.
- Created structured yet flexible schedules balancing play, learning, rest, and physical activity.
- Maintained clean and organized classrooms, sanitizing toys, play areas, and equipment regularly.
- Communicated daily with parents about each child’s activities, milestones, meals, and behavior updates.
- Supported toddlers’ emotional development by providing comfort, affection, and consistency throughout the day.
- Prepared and served nutritious snacks and meals in accordance with dietary guidelines and safety standards.
- Assisted children with transitions between activities and routines to build confidence and independence.
- Collaborated with coworkers to maintain required child-to-staff ratios and uphold licensing standards.
- Documented attendance, incident reports, and developmental observations accurately and confidentially.
- Attended training sessions to stay current on child development, CPR/first aid, and safety practices.
- Recognized by supervisors and parents for patience, reliability, and creating a warm, nurturing environment.
High Trim Wizard Knife
Cargill
Fort Morgan, CO
06.2015 - 10.2015
- Performed high-precision trimming of beef and meat cuts using a wizard (rotary) knife to meet production specifications and yield standards.
- Removed excess fat, connective tissue, and defects from primal and subprimals according to customer and company requirements.
- Maintained consistent cut quality and accuracy while achieving or exceeding daily production quotas.
- Operated wizard knife safely and efficiently, adhering to all PPE and OSHA safety regulations.
- Inspected meat surfaces for quality assurance, ensuring proper fat thickness, smooth edges, and visual presentation.
- Monitored and minimized product waste while maximizing usable yield and efficiency.
- Followed all food safety and sanitation procedures, including HACCP and USDA compliance standards.
- Regularly cleaned and sanitized workstations, knives, and trimming equipment to maintain hygienic conditions.
- Sharpened, adjusted, and maintained knives to ensure optimal performance and precision cutting.
- Collaborated with quality control and production teams to meet shift goals and customer specifications.
- Recorded trimming data, yields, and any deviations from production standards in daily reports.
- Supported training of new employees on safe trimming techniques and equipment handling.
- Demonstrated strong teamwork, consistency, and reliability in a fast-paced meat processing environment.
- Recognized by supervisors for safety awareness, accuracy, and maintaining high-quality standards under pressure.
Sales Associate
7-Eleven
Fort Morgan, CO
04.2014 - 05.2015
- Delivered exceptional customer service by greeting and assisting customers in a friendly and efficient manner.
- Operated cash registers and POS systems to process transactions, handle payments, and issue accurate change and receipts.
- Promoted store loyalty programs, upsold promotional items, and encouraged add-on sales to increase revenue.
- Stocked and rotated merchandise, coolers, and shelves to maintain fresh, organized, and visually appealing displays.
- Verified and received deliveries, checked inventory accuracy, and reported discrepancies to management.
- Maintained cleanliness and organization of the sales floor, counters, restrooms, and food prep areas.
- Prepared and served food and beverage items while following all food safety and hygiene standards.
- Monitored product expiration dates and removed outdated or damaged merchandise from displays.
- Supported daily operations including restocking supplies, setting up promotional signage, and maintaining store appearance.
- Assisted with opening and closing duties such as cash drawer reconciliation, shift reports, and security checks.
- Followed company policies on loss prevention, safety, and emergency procedures.
- Collaborated with team members to ensure smooth shift transitions and meet store performance goals.
- Recognized for dependability, positive attitude, and consistent delivery of excellent customer experiences.
Frontline Cashier/ Backline Cook
Dairy Queen
Cozad, NE
05.2013 - 03.2014
- Prepared and cooked menu items including burgers, fries, chicken strips, and sandwiches according to Dairy Queen standards and recipes.
- Operated grills, fryers, and kitchen equipment safely and efficiently while maintaining proper cooking temperatures.
- Assembled and packaged food orders accurately and promptly to meet quality and presentation standards.
- Prioritized and executed multiple orders during peak hours with speed and attention to detail.
- Monitored food freshness and quality, discarding or correcting items not meeting company specifications.
- Followed all food safety, sanitation, and hygiene procedures to maintain a clean and safe kitchen environment.
- Cleaned and restocked cooking stations, utensils, and prep areas throughout and at the end of shifts.
- Assisted with inventory rotation, restocking ingredients, and verifying supply levels to ensure smooth operations.
- Collaborated with front-line and drive-thru staff to coordinate order timing and maintain efficient service.
- Supported store opening and closing duties including setup, equipment checks, and end-of-day cleaning.
- Complied with company safety protocols, proper PPE use, and reporting of any hazards or equipment issues.
- Cross-trained in multiple roles including treat prep and cashier support to improve team flexibility.
- Recognized by management for strong work ethic, consistency, and ability to perform under pressure.
Offal Trimmer
Cargill
Fort Morgan, CO
11.2012 - 04.2013
- Trimmed and processed edible offal products, removing excess fat, membranes, and impurities according to company and USDA specifications.
- Inspected offal for defects, discoloration, or contamination to ensure quality and food safety compliance.
- Operated knives and trimming tools safely and efficiently while maintaining proper cutting techniques.
- Maintained productivity and accuracy standards while minimizing product waste and maximizing yield.
- Followed all HACCP, USDA, and Cargill food safety and sanitation regulations.
- Cleaned, sanitized, and maintained knives, tools, and work areas throughout and at the end of each shift.
- Monitored and adhered to plant safety procedures, wearing required PPE such as cut-resistant gloves, sleeves, and aprons.
- Communicated with supervisors and quality assurance teams regarding product specifications or trimming issues.
- Documented yield data, production counts, and waste reports accurately for record-keeping and quality tracking.
- Supported other production departments as needed to maintain steady line flow and efficiency.
- Participated in ongoing safety and skills training programs to ensure continuous improvement.
- Recognized for strong attention to detail, reliability, and ability to maintain high performance under fast-paced production conditions.
Low Trim
Tyson Fresh Meats Inc
Lexington, NE
07.2012 - 11.2012
- Performed precise trimming of meat products to remove excess fat, connective tissue, and defects according to company and USDA specifications.
- Used knives and trimming tools safely and efficiently to meet yield, quality, and production goals.
- Followed cutting patterns and trimming standards to ensure consistent product appearance and weight.
- Inspected meat cuts for quality, defects, or contamination and corrected or reported issues as needed.
- Maintained high accuracy and speed while minimizing waste and maximizing product yield.
- Cleaned, sanitized, and maintained trimming equipment, knives, and work areas throughout each shift.
- Complied with all HACCP, USDA, and Cargill food safety regulations and sanitation policies.
- Adhered to strict safety protocols and used appropriate PPE, including cut-resistant gloves and aprons.
- Collaborated with team members and supervisors to ensure efficient workflow and timely production output.
- Recorded trimming data, yields, and waste documentation accurately for quality and reporting purposes.
- Participated in continuous improvement efforts to enhance efficiency, safety, and product quality.
- Recognized for reliability, strong work ethic, and consistent performance in a fast-paced production environment.
Customer Service Manager
Wal-Mart
Fort Morgan, CO
10.2008 - 07.2012
- Supervised daily operations and led team members during assigned shifts to ensure smooth, efficient restaurant performance.
- Trained, coached, and motivated employees in customer service, food preparation, and safety procedures.
- Oversaw cash handling, register balancing, and daily shift reconciliation to maintain accurate financial controls.
- Delivered excellent guest service by resolving customer concerns promptly and professionally.
- Ensured all food items were prepared, assembled, and presented according to Dairy Queen quality and portion standards.
- Maintained compliance with food safety, sanitation, and health regulations throughout all work areas.
- Monitored workflow and delegated tasks to meet customer demand during high-traffic hours.
- Assisted with inventory management including tracking, ordering, and restocking supplies as needed.
- Enforced company policies and operational procedures while maintaining a positive and productive team environment.
- Collaborated with management to communicate shift updates, report issues, and improve operational efficiency.
- Supported opening and closing duties including setup, equipment checks, and end-of-day cleaning and documentation.
- Recognized for reliability, strong leadership, and ability to maintain quality and speed in a fast-paced environment.
Shift Leader
Dairy Queen
Fort Morgan, CO
06.2006 - 12.2008
- Supervised daily operations and led team members during assigned shifts to ensure smooth, efficient restaurant performance.
- Trained, coached, and motivated employees in customer service, food preparation, and safety procedures.
- Oversaw cash handling, register balancing, and daily shift reconciliation to maintain accurate financial controls.
- Delivered excellent guest service by resolving customer concerns promptly and professionally.
- Ensured all food items were prepared, assembled, and presented according to Dairy Queen quality and portion standards.
- Maintained compliance with food safety, sanitation, and health regulations throughout all work areas.
- Monitored workflow and delegated tasks to meet customer demand during high-traffic hours.
- Assisted with inventory management including tracking, ordering, and restocking supplies as needed.
- Enforced company policies and operational procedures while maintaining a positive and productive team environment.
- Collaborated with management to communicate shift updates, report issues, and improve operational efficiency.
- Supported opening and closing duties including setup, equipment checks, and end-of-day cleaning and documentation.
- Recognized for reliability, strong leadership, and ability to maintain quality and speed in a fast-paced environment.
Education
High School Diploma -
Fort Morgan High School
Fort Morgan, CO05-2008
Skills
- Collaborative teamwork
- Analytical problem solving
- Team leadership
- Detail-oriented approach
- Adaptability to change
- Effective communication
- Analytical reasoning
Languages
English
Spanish
Timeline
Child Support Enforcement Officer
County of Dawson
09.2023 - 09.2025
Sales Manager
Rent-A-Center
08.2019 - 10.2023
Data Collector
Scanscape
01.2019 - 08.2019
Sales Associate
Fat Dogs
10.2018 - 12.2019
Backline Cook/ Frontline Cashier
Carl's Jr.
12.2016 - 09.2018
Deli Assistant Manager
Brush Grocery Kart
11.2016 - 12.2017
Overnight Stocker
Wal-mart
06.2016 - 10.2016
Toddler Teacher's Assistant
ABC Developmental Center
10.2015 - 05.2016
High Trim Wizard Knife
Cargill
06.2015 - 10.2015
Sales Associate
7-Eleven
04.2014 - 05.2015
Frontline Cashier/ Backline Cook
Dairy Queen
05.2013 - 03.2014
Offal Trimmer
Cargill
11.2012 - 04.2013
Low Trim
Tyson Fresh Meats Inc
07.2012 - 11.2012
Customer Service Manager
Wal-Mart
10.2008 - 07.2012
Shift Leader
Dairy Queen
06.2006 - 12.2008
High School Diploma -
Fort Morgan High School