Morgan Hyun
Saint Joseph,MI
Summary
Dynamic Child Support Enforcement Officer with extensive experience at Berrien County Friend of the Court, adept at managing complex caseloads and ensuring compliance. Proven skills in investigation techniques and conflict resolution, successfully initiating enforcement actions and presenting cases in court, while fostering teamwork and organizational growth.
Overview
12
12
years of professional experience
Work History
Child Support Enforcement Officer
Berrien County Friend of the Court
St. Joseph, USA
08.2021 - Current
- Manage a caseload of approximately 2,200 clients while ensuring compliance with court-ordered child support obligations.
- Conduct investigations to locate noncustodial parents' addresses, employment information, and assets.
- Interpret and explain court orders, policies, and enforcement procedures to involved parties.
- Initiate and administer enforcement actions, including income withholding orders, liens, and tax refund intercepts.
- Prepare and present cases involving nonpayment and noncompliance during court proceedings.
Assistant Supervisor
Berrien County Juvenile Center
Berrien Center, USA
07.2020 - 08.2021
- Supervised youth specialists and temporary staff to uphold safety and operational effectiveness in facility.
- Coached and trained staff, providing performance feedback to ensure adherence to policies and procedures.
- Served as acting manager in the absence of the Center Director or Supervisor.
- Monitored resident activities and documented behavioral and operational incidents to support compliance and safety.
Claims Adjuster
State Farm Insurance
Bloomington, USA
07.2019 - 07.2020
- Investigated insurance claims to assess liability and coverage, providing settlement recommendations to ensure fair resolutions.
- Resolved claims promptly and professionally, enhancing customer satisfaction and trust in the claims process.
- Reduced claim costs by ensuring fair, accurate, and prompt claim handling.
- Identified fraud indicators, collaborating with Special Investigations Unit to resolve complex cases effectively.
- Pursued subrogation opportunities and coordinated recovery efforts with other insurance carriers.
Legal Secretary
Koth, Gregory & Nieminski
Bloomington, USA
03.2019 - 06.2019
- Conducted legal research and reviewed documents to enhance attorney case preparation and bolster legal arguments.
- Prepared and transmitted legal correspondence, court filings, and client communications.
- Maintained organized case files and ensured timely submission of legal documents to uphold compliance with court deadlines.
- Managed attorney billing records, ensuring accuracy of billable hours and reimbursable expenses for streamlined client invoicing.
Graduate Assistant
Illinois State University
Normal, USA
08.2016 - 05.2018
- Presented research findings at multiple national academic conferences.
- Supported faculty in research projects, data collection, and analysis to contribute to academic publications.
- Facilitated classroom discussions and enhanced instructional activities to promote student engagement and learning.
- Monitored and evaluated student performance to identify areas for academic improvement and provide targeted support.
Intern
Lake County State's Attorney's Office
Waukegan, USA
01.2015 - 04.2015
- Supported Assistant State's Attorneys in case preparation and legal research to strengthen legal arguments.
- Compiled and organized wiretap evidence for investigative and trial purposes.
- Guided crime victims through court processes and resource options to ensure informed participation.
- Facilitated discovery preparation and document management for criminal proceedings to streamline case workflows.
Education
Master of Science - Criminal Justice
Illinois State University
Normal, IL05-2018
Bachelor of Science - Criminal Justice
Illinois State University
Normal, IL05-2014
Skills
- Investigation techniques
- Investigative techniques
- Legal research
- Case management
- Policy interpretation
- Data analysis
- Report writing
- Case evaluation
- Time management
- Effective communication
- Client advocacy
- Interviewing techniques
- Conflict resolution
- Teamwork
Timeline
Child Support Enforcement Officer
Berrien County Friend of the Court
08.2021 - Current
Assistant Supervisor
Berrien County Juvenile Center
07.2020 - 08.2021
Claims Adjuster
State Farm Insurance
07.2019 - 07.2020
Legal Secretary
Koth, Gregory & Nieminski
03.2019 - 06.2019
Graduate Assistant
Illinois State University
08.2016 - 05.2018
Intern
Lake County State's Attorney's Office
01.2015 - 04.2015
Master of Science - Criminal Justice
Illinois State University
Bachelor of Science - Criminal Justice
Illinois State University