Lauren Albright
Brunswick,GA
Summary
Proven hospitality leader with a track record of enhancing service delivery at Sea Island Resort, mastering both hospitality service expertise and critical thinking skills. Personally driven to provide luxury service in accordance with Forbes standards and create experiences that cultivate life-long memories for guests. Excelled in labor management and fostering team productivity, significantly boosting employee morale and client satisfaction. Reorganized multiple BOH and FOH spaces throughout various restaurant outlets on resort property.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Luxury Server
Sea Island Resort
Sea Island, GA
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising 5-Star service quality.
- Served food and beverages promptly with focused attention to customer needs through anticipatory service and personalized experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food & Beverage Supervisor
Sea Island Resort
Sea Island, GA
04.2022 - 06.2023
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Bartender, Server, Carry-Out Specialist, Hostess
O'Charley's Restaurant & Bar
Evansville, IN
12.2020 - 04.2022
- Served high customer volumes during special events, nights, weekends, and holidays.
- Assisted with staff training, sharing expertise in serving techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Resident Assistant
University Of Southern Indiana
Evansville, IN
12.2019 - 05.2021
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Education
Bachelor of Science - History
University of Southern Indiana
Evansville, IN12.2021
Skills
- Hospitality service expertise
- Safe Food Handling
- Labor Management
- Food presentation
- Front of House Management
- Critical Thinking
- Managing Deliveries
- Organization
Certification
- Certified ServSafe, February 2024
- CPR Certified, June 2022
Timeline
Luxury Server
Sea Island Resort
07.2023 - Current
Food & Beverage Supervisor
Sea Island Resort
04.2022 - 06.2023
Bartender, Server, Carry-Out Specialist, Hostess
O'Charley's Restaurant & Bar
12.2020 - 04.2022
Resident Assistant
University Of Southern Indiana
12.2019 - 05.2021
Bachelor of Science - History
University of Southern Indiana