Lauren Allen
Los Angeles,CA
Summary
Highly skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Accustomed to maintaining sensitive/confidential records and undoubtedly dedicated with a personable and professional nature that will foster great leadership.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Dr Keene & Dr Laurel Schramm
Los Angeles, CA
05.2024 - Current
- Scheduled appointments and maintained calendars for staff members.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Appointment Clerk
Kaiser Permanente
Los Angeles, CA
05.2023 - 03.2024
- Record inquiries and calls into computer system.
- Set appointments for patients based on doctor specialties, and referral
- Followed daily calling referral list (PT/OT/SP/PHM/PNM) administered by managers and call each person to set appointments.
- Label no shows and cancellations to reschedules in computer
Mail Handler Assistant
United States Postal Service, USPS
Los Angeles, CA
09.2022 - 06.2023
- Sorted and placed materials or items in bins for transport to recipient or destination.
- Operated mail processing equipment and manually sorted mail.
- Sorted and placed mail in bins according to predetermined sequence.
File Clerk
Worldwide Flight Services
Los Angeles, CA
11.2021 - 03.2022
- Scanned and filed forms, reports, correspondence and receipts.
- Pulled files for staff, management and third-party requests.
- Maintained records of materials using logbooks or computers and generated computerized reports for specific flights coming in and out
Sales Ambassador
CLEAR (LAX)
, CA
12.2019 - 07.2021
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Signed and check in customers with their own biometrics to verify who they are to bypass the security line
Medical Receptionist
Sierra Pacific Orthopedics
Fresno, CA
01.2019 - 02.2019
- Checked patients in and out for appointments
- Scheduled and followed up on patient appointments, collected and processed patient payments
- Managed office multi-lines by checking voicemail, returning calls and directing messages to team members
- Protected patients by observing strict HIPAA guidelines
- Processed patient payments and scanned identification and insurance cards
Care Provider
Family Options Llc
Fresno, CA
09.2018 - 12.2018
- Arrange medication and reminded patients to take each according to correct schedule.
- Transported patients to medical, dental and personal care appointments.
- Supported total well-being by planning social and physical activities.
- Helped patients during ROM exercises
Insurance Consultant
Aetna Health Insurance
Fresno, CA
06.2017 - 07.2018
- Explained coverage options to potential policyholders, answering concerns.
- Calculated premiums and established payment methods, receiving customer payments
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services
Education
Associate of Arts -
Fresno City College
Fresno, CA05.2016
Skills
- Postal Service and Product Expertise
- Mail Delivery
- Medical Administration
- Strong Organization Skills
- Team Collaboration
- Microsoft Office
- Active Listening
- Critical Thinking
- Sterling Customer Service
- Type 35 wpm
- Administrative skills
- Clerical skills
Timeline
Receptionist Administrator
Dr Keene & Dr Laurel Schramm
05.2024 - Current
Appointment Clerk
Kaiser Permanente
05.2023 - 03.2024
Mail Handler Assistant
United States Postal Service, USPS
09.2022 - 06.2023
File Clerk
Worldwide Flight Services
11.2021 - 03.2022
Sales Ambassador
CLEAR (LAX)
12.2019 - 07.2021
Medical Receptionist
Sierra Pacific Orthopedics
01.2019 - 02.2019
Care Provider
Family Options Llc
09.2018 - 12.2018
Insurance Consultant
Aetna Health Insurance
06.2017 - 07.2018
Associate of Arts -
Fresno City College
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