Lauren Alvernaz
San Diego,CA
Summary
A new Notary Public and soon to be real estate agent is seeking a transition out of physical labor and into the housing industry. 25 years of customer service experience in various fields from retail and food service to call center representative and dog grooming. Honest and reliable worth ethic with a willingness to learn and take on added responsibilities to achieve company goals. Proficient in basic computer and typing skills and can easily learn new business software. Professional oral and written communication skills along with a friendly attitude towards coworkers and clients alike.
"A jack of all trades is a master of none,
but oftentimes betters than a master of one."
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dog Groomer
Canine Image
04.2021 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Waitress
Khan's Cave
04.2019 - 03.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Banquet Servier
The Party Staff
06.2017 - 03.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Customer Service Representative
Intelicare Direct
02.2013 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Professional Pet Styling
American Grooming Academy
31285 Temecula Pkwy, Temecula, CA 9259212.2011
High School Diploma -
Poway High School
15500 Espola Rd, Poway, CA 9206406.2001
Skills
- Record Keeping Abilities and Basic accounting
- Continuous Learning Attitude
- Professionalism and Ethics
- Attention to Detail
- Honest and Dependable
- Teamwork and Collaboration
Certification
- Certified Notary Public June 2023-Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dog Groomer
Canine Image
04.2021 - Current
Waitress
Khan's Cave
04.2019 - 03.2021
Banquet Servier
The Party Staff
06.2017 - 03.2019
Customer Service Representative
Intelicare Direct
02.2013 - 06.2017
Professional Pet Styling
American Grooming Academy
High School Diploma -
Poway High School