Lauren Alvey
Columbia,MO
Summary
Accomplished Product Manager with over 5 years of expertise in fintech and payment solutions, specializing in the implementation and optimization of Stripe's Payments API. Proficient in architecting and deploying complex payment systems, including SetupIntents and PaymentIntents flows, as well as customizing checkout experiences using Stripe Elements. Demonstrated success in integrating Stripe Terminal within internal ERP systems, enhancing payment infrastructure and operational efficiency. Skilled in bridging the gap between technical solutions and client needs, ensuring seamless and secure transaction processes. Adept at leading cross-functional teams to deliver innovative products that drive customer satisfaction and business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Manager - Payments & Invoicing
EquipmentShare
Columbia, MO
07.2021 - Current
- Spearheaded the development of new platform and internal ERP software features, aligning with client needs, business goals, and both customer and internal user pain points.
- Responsible for scoping requirements, refining designs with our design team, and planning all implementations of Stripe's API within both the EquipmentShare platform as well as our internal ERP system.
- Conducted comprehensive market research to identify opportunities for product improvements, especially in the billing and invoicing space.
- Collaborated closely with cross-functional teams including Engineering, UX, Sales, Operations, and Marketing to prioritize feature releases.
- Gathered feedback from clients and stakeholders to refine product offerings and enhance user experience.
- Utilized analytics tools to monitor product performance, optimizing features based on borrower feedback and lending trends.
- Prioritized features in order to maximize impact while meeting budget constraints.
- Drafted presentations for internal review meetings and external events such as trade shows or conferences.
- Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
Product Owner
Veterans United Home Loans
Columbia, MO
06.2018 - 06.2021
- Managed product initiatives related to the loan origination process, ensuring alignment with stakeholder requirements and borrower needs.
- Led agile sprints, overseeing project timelines and ensuring regulatory compliance.
- Communicated regularly with stakeholders, ensuring alignment on product strategy, vision, and borrower experience.
- Coordinated release planning, emphasizing loan-related products, and ensuring a smooth lending journey for borrowers.
VA Loan Specialist
Veterans United Home Loans
Columbia, MO
04.2015 - 06.2018
- Played a pivotal role in the lending journey, reviewing credit reports, and financial data to evaluate borrower creditworthiness.
- Monitored the progress of each loan application, ensuring a seamless experience for borrowers from start to finish.
- Maintained strong communication with applicants, providing timely updates and addressing inquiries promptly.
Licensed Insurance Agent
Farmers Insurance Company
Columbia, Missouri
11.2011 - 04.2015
- Advised clients on policy selections by analyzing their requirements and presenting tailored insurance solutions
- Stayed updated with market trends, competitor offerings, and regulatory changes to provide the best advice to clients
- Collaborated with underwriters to ensure accurate policy drafting and risk assessment
- Managed and maintained a diverse portfolio of clients, ensuring high retention rates through exceptional service
- Conducted regular policy reviews, suggesting necessary adjustments and up-selling/cross-selling relevant insurance products
- Led informational workshops and seminars to educate potential clients about the benefits of various insurance products.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Developed and implemented sales strategies to increase market share of insurance products.
Education
Bachelor’s Degree, Business Administration And Management, General -
William Woods University
Skills
- Product Lifecycle Management
- Research and Trend Analysis
- Competitive Analysis
- Stakeholder Communications
- Requirements Gathering
- Agile/Scrum methodologies
- Mortgage Origination
- Encompass360
- Attention to Detail
- KPI Tracking
- Teamwork and Collaboration
- SQL and Looker
Certification
- Certified Digital Product Manager, AIPMM The Association of International Product Marketing and Management, 01/2023, 66050309
- Softball Coach, Special Olympics Missouri, 03/2015
Timeline
Product Manager - Payments & Invoicing
EquipmentShare
07.2021 - Current
Product Owner
Veterans United Home Loans
06.2018 - 06.2021
VA Loan Specialist
Veterans United Home Loans
04.2015 - 06.2018
Licensed Insurance Agent
Farmers Insurance Company
11.2011 - 04.2015
Bachelor’s Degree, Business Administration And Management, General -
William Woods University