Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Operations ManagerCustomer Success ManagerWork Type
Full TimeLocation Preference
HybridLocation: Toms River, USA
Open to relocation: No
Open To Work
Lauren A. Miele
Toms River,USA
Work Preference
Summary
Dynamic and results-oriented professional with nine years of experience in the IT industry, specializing in operations, customer success, contract management, sales support, and process improvement. Expertise in fostering strong customer relationships, managing complex projects, and leveraging data analysis to collaborate effectively across teams for optimal outcomes. Proven track record of enhancing workflows and reporting tools while ensuring operational efficiency. Highly adaptable, detail-oriented, and proactive in identifying innovative solutions while managing competing priorities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Contract Success Manager- Public Sector
SHI INTERNATIONAL CORP.
01.2021 - 06.2026
- Managed, supervised and controlled execution of service engagements ranging from $50,000 to $37,000,000.
- Resolved contractual disputes in a timely manner, minimizing potential risks and financial losses for the company.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Inside Account Operations Manager- Commercial/ Public Sector
SHI INTERNATIONAL CORP.
01.2018 - 01.2020
- Partnered with cross-functional teams to streamline resource allocation and improve project delivery timelines.
- Streamlined account management processes to enhance operational efficiency and client satisfaction.
- Supplied management with statistical and verbal reports detailing historical status and forecasting information.
- Commended by key stakeholders for executing high-profile projects on schedule and exceeding anticipated outcomes
Inside Account Manager- Public Sector
SHI INTERNATIONAL CORP.
01.2017 - 01.2018
- Delivered world-class support by sourcing product quotes, pricing, and information to meet customer needs
- Conducted regular reviews of account performance, identifying opportunities for improvement.
- Collaborated closely with external partners such as distributors and logistics providers for smooth order fulfillment processes.
- Honored by director of inside and outside sales for successful teamwork involving AES and IAMS
Education
Bachelor of Arts - Psychology
Georgian Court University
Lakewood, NJBachelor of Arts - CEAS Elementary Education K-6 with Teacher of Students w. Disabilities Endorsement
GEORGIAN COURT UNIVERSITY
Lakewood, New JerseySkills
- Contract negotiation
- Operational efficiency enhancement
- Interdepartmental collaboration
- Project workflow oversight
- Sales process optimization
- Client relationship management
Timeline
Contract Success Manager- Public Sector
SHI INTERNATIONAL CORP.
01.2021 - 06.2026
Inside Account Operations Manager- Commercial/ Public Sector
SHI INTERNATIONAL CORP.
01.2018 - 01.2020
Inside Account Manager- Public Sector
SHI INTERNATIONAL CORP.
01.2017 - 01.2018
Bachelor of Arts - CEAS Elementary Education K-6 with Teacher of Students w. Disabilities Endorsement
GEORGIAN COURT UNIVERSITY
Bachelor of Arts - Psychology
Georgian Court University