Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Arzberger

Tacoma

Summary

Customer service professional with proven track record in delivering high-quality support in call center environment. Looking to utilize my communication and problem-solving skills to address customer concerns promptly.

Overview

13
13
years of professional experience

Work History

Paraeducator, Special Education

Puyallup School District
10.2022 - 01.2025
  • Delivered individualized support to students with diverse needs, fostering trust and ensuring a positive daily experience
  • Communicated effectively with team (teachers, therapists, parents) to ensure seamless collaboration
  • De-escalated behavioral challenges calmly and professionally, demonstrating conflict-resolution skills and emotional intelligence
  • Adapted quickly to changing student needs and environments
  • Maintained meticulous records and followed detailed education plans (IEPs), ensuring accuracy, consistency, and compliance
  • Built strong, compassionate relationships with students and families, creating a welcoming and supportive atmosphere

Assistant Teacher

Marsha Kays In Home Daycare
06.2015 - 08.2022
  • Supported student physical, mental, and social development
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly
  • Collaborated with lead teachers and parents to ensure student success, demonstrating strong teamwork and client-facing professionalism
  • Resolved behavioral and academic challenges with patience and empathy, maintaining a calm, supportive environment
  • Managed classroom activities and transitions efficiently, balancing multiple responsibilities in a fast-paced setting

Nanny

10.2014 - 10.2015
  • Delivered consistent, high-quality care while managing daily routines, schedules, and needs for multiple children
  • Maintained open, professional communication with parents, providing daily updates and handling concerns
  • Resolved conflicts and behavioral issues calmly and efficiently, using active listening and empathy
  • Responded to last-minute changes and emergencies with flexibility and professionalism
  • Developed personalized activities, showing creativity and initiative to keep children engaged and happy

Call Center Customer Service Representative

Xerox
07.2012 - 10.2014
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
  • Actively listened to Verizon customers, handled concerns quickly and escalated major issues to supervisor
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Education

Bachelor of Science - Elementary Education

Liberty University
Lynchburg, VA

Bachelor of Arts - Special Education

Western Governors University
Salt Lake City, UT
06-2026

Skills

  • Data collection
  • Active listening
  • Customer support
  • Call center operations
  • Complaint resolution
  • Customer inquiries

Timeline

Paraeducator, Special Education

Puyallup School District
10.2022 - 01.2025

Assistant Teacher

Marsha Kays In Home Daycare
06.2015 - 08.2022

Nanny

10.2014 - 10.2015

Call Center Customer Service Representative

Xerox
07.2012 - 10.2014

Bachelor of Science - Elementary Education

Liberty University

Bachelor of Arts - Special Education

Western Governors University

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