Lauren Atwell
Burleson
Summary
Customer Service Specialist with 6+ years of experience delivering high-quality guest experiences in fast-paced healthcare and hospitality environments. Proven ability to manage high-volume interactions, maintain organized front-facing spaces, and provide professional, welcoming service. Recognized for strong attention to detail, reliability, and team leadership support. Seeking a Lead Lobby Attendant role to enhance guest satisfaction and operational flow.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
InfiniT Men's Health
Burleson, TX
11.2023 - 05.2024
- Greeted and assisted 80+ guests daily, creating a welcoming and efficient check-in experience
- Managed high-volume phone lines, scheduling, and guest inquiries with professionalism
- Maintained organized front desk and ensured accurate records for smooth daily operations
- Resolved guest concerns promptly, improving overall satisfaction
To Go Specialist
Outback Steakhouse
Burleson, TX
05.2024 - 08.2024
- Delivered fast, friendly service in a high-traffic environment
- Managed transactions and coordinated orders with accuracy and efficiency
- Communicated effectively with team members to ensure timely service
- Handled customer requests and issues with professionalism
Security Specialist
Army National Guard
Texas
11.2020 - Current
- Conducted inspections and maintained compliance with safety and organizational standards
- Managed inventory and ensured accurate recordkeeping in high-responsibility settings
- Assisted in training and guiding new team members
- Demonstrated leadership, accountability, and strong attention to detail
Waitress / Hostess
Babe's Chicken Dinner House
Burleson, TX
03.2019 - 03.2021
- Provided attentive service while managing multiple guests and priorities
- Maintained clean, organized dining and front-of-house areas
- Created a welcoming atmosphere and responded quickly to guest needs
- Supported team operations during peak hours
Education
High School Diploma -
Burleson Centennial High School
Burleson, TX01-2019
High School Diploma - Cosmetology
Hill College
Cleburne, TX07-2020
High School Diploma - English Teaching Major
The University of Texas At Arlington
Arlington, TX05-2029
Skills
- Guest Services & Hospitality
- Front Desk Operations
- Conflict Resolution
- Team Support & Leadership
- Multitasking in High-Volume Environments
- Attention to Cleanliness & Presentation
- Communication & Professionalism
Timeline
To Go Specialist
Outback Steakhouse
05.2024 - 08.2024
Front Desk Receptionist
InfiniT Men's Health
11.2023 - 05.2024
Security Specialist
Army National Guard
11.2020 - Current
Waitress / Hostess
Babe's Chicken Dinner House
03.2019 - 03.2021
High School Diploma -
Burleson Centennial High School
High School Diploma - Cosmetology
Hill College
High School Diploma - English Teaching Major
The University of Texas At Arlington
Awards
Adjutant General’s Individual Award