Lauren E. Bacon
Customer Service Specialist & Pharmacy Technician
Pineville,LA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks. Skilled in medication dispensing, inventory management, and pharmaceutical calculations. Excel at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
City Of Alexandria, LA - Utilities
05.2025 - 12.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding services.
- Managed customer accounts and updated information promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
RETAIL SALES CONSULTANT
Prime Communications AT&T
09.2023 - 02.2024
- Facilitated retail sales of cellular phones, tablets, watches, and other devices, along with wireless services, to the general public while demonstrating outstanding customer service.
- Created additional sales opportunities through creative marketing campaigns in cooperation with the guidelines set by the Marketing Director.
- Developed continuous and up-to-date knowledge of all wireless products and services, demonstrated equipment capabilities, and upheld AT&T's "At Your Service" standard.
- Handled daily store operations such as opening and closing, inventory control, cash management, and various office duties.
- Developed and executed action plans for the accomplishment of daily and monthly sales.
BISTRO ATTENDANT/BARTENDER
Courtyard by Marriott
03.2023 - 10.2023
- Welcomed and provided a personable experience for every customer.
- Obtained knowledge of different types of liquor and cocktail ingredients to be able to give recommendations suitable for every individual's beverage preferences.
- Performed running side work throughout the shift as required.
- Maintained a clean and organized work and service area.
- Ensured guest satisfaction with the beverages and services provided to them.
- Responded promptly and courteously to any requests.
- Prepared final bill(s), presented checks to guests, accepted payments, and processed credit card charges, made change for cash payments.
- Completed bistro opening and closing duties according to checklists.
- Counted the register at the end of the shift, completed designated reports, resolved any discrepancies, turned in receipts, and secured bank deposits.
TRANSITION SPECIALIST
Patient Engagement Advisors
07.2022 - 02.2023
- Exceeded patient expectations by supplying them with information for necessary materials needed for prescription, nutrition, and transportation value/savings programs to maintain overall health outside of the hospital.
- Exhibited stellar organizational and time-management abilities through scheduling patient aftercare appointments in a timely manner.
- Consistently achieved company standards by meeting daily productivity goals.
- Received feedback from colleagues and patients regarding my substantial professionalism and work ethic.
- Utilized remarkable teamwork capabilities to fulfill the workload on a continuous basis.
- Displayed exceptional aptness in communication by partnering with the case management team to ensure the satisfaction of every patient's needs.
FRONT DESK AGENT
Residence Inn Marriott
01.2021 - 10.2022
- Posted charges, updated accounts, and issued bills to departing guests.
- Promoted loyalty by signing customers up for a rewards program, and encouraged repeat stays through exceptional service.
- Input customer data into reservation systems and update it to reflect room changes.
- Answered telephones and greeted visitors to assist, answer questions, and direct.
- Handled payment processing, and provided customers with receipts, proper bills, and change.
- I greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Supervised daily operations of the hotel front desk in the absence of the manager, including, but not limited to, sanitization of the front desk/lobby area, refilling hot coffee and filtered water for guests, and stocking the Market (convenience store) periodically throughout the shift.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Responded to inquiries and room requests made online, by phone, and via email.
- Received incoming calls, and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process, prior to offering and providing any complimentary items available to them.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
PHARMACY TECHNICIAN
Cardinal Health: Nuclear & Precision Pharmacy
07.2021 - 06.2022
- Interpreted and processed medication orders under the supervision of a pharmacist.
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Verified prescriptions, drug labels, documents, and packages.
- Handled over 80 daily prescription fills.
- Dispensed medications to patients in accordance with pharmacist consent and Missouri State Board of Pharmacy regulations for radioactive orders and prescriptions.
- Exhibited efficiency in being able to dispense doses by achieving a constant rate of 0.7 to 1 dpm (doses per minute).
- Executed opening and closing duties, including performing a constancy test on the dose calibrator, cleaning and preparing all IV hoods for daily use, surveying, cleaning, and storing previously contaminated tools and utensils, and disinfecting and sterilizing hoods and utensils following the completion of each dispensing cycle.
- Mastered the skill of compounding the top 5 radioactive drugs by becoming proficient with vial setup, abiding by the IV Hood, US Pharmacopeia 797 guidelines.
- Demonstrated knowledge and understanding of ALARA (As Low As Reasonably Achievable) compliant technique.
- Accurately took phone orders from customers (hospitals and clinics) for add-ons and changes based on daily, weekly, and monthly supply and demand.
- Accomplished daily, weekly, and monthly cleaning tasks based on the Missouri State Board of Pharmacy and Pharm 797 requirements.
- Displayed conception of identifying failure modes.
LIFESTYLE CONSULTANT
Massage Heights
06.2020 - 03.2021
- Collaborated with team members to maintain a welcoming and calming environment.
- Assisted in scheduling appointments to optimize therapist availability and client satisfaction.
- Promoted membership programs and special offers to enhance client loyalty, resulting in being the top salesperson during my second month of employment.
- Addressed inquiries, resolved customer issues, and managed customer relations to build client rapport.
- Conducted follow-up sessions to ensure ongoing client engagement and fulfillment.
CUSTOMER SERVICE ASSOCIATE
Walgreens Pharmacy
06.2019 - 06.2020
- Greeted customers and identified their needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Kept work area neat, clean, and well-stocked at all times.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Trained new associates on customer service procedures and store policies.
- Excelled in all areas of the job role and accepted a promotion to Designated Hitter, requiring me to obtain a Kansas state pharmacy license.
- Assisted customers with prescription requests and medication inquiries.
- Performed additional duties as assigned by management team.
FRONT DESK RECEPTIONIST/STUDENT WORKER
Kansas Athletics, Inc.
08.2018 - 12.2018
- Received incoming calls on a multi-line phone system, and coordinated with staff to fulfill high school coaches' and future team prospects' requests.
- Handled payment processing for prospects on game days, and provided them with receipts, proper bills, and change.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Welcomed patrons to the facility for meetings and tours, and engaged in friendly conversation while notifying staff of their arrival.
- Explained policies and procedures to visitors.
- Gave exhibits of meeting rooms, coach offices, fitness center, dining area, and new field house project to prospective and general guests.
- Maintained break room stock, office equipment, and scheduled service to repair issues.
- Assisted staff and executives with special projects.
- Updated databases and spreadsheets to promote access to information.
- Received incoming mail, dispersed parcels, and shipped outgoing items for a team of approximately 25 coaches and other employees.
- I greeted guests, answered questions concerning recruitment opportunities, and directed them to appropriate locations.
- Sustain a professional manner at all times, including during peak rush hours on game days.
- Managed complex schedules and travel arrangements for personnel regarding away games.
HOSTESS
Perkins Restaurant & Bakery
11.2017 - 09.2018
- Scheduled reservations for the party room, and notified servers and managers of large walk-in groups to prepare seating in advance.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Monitored the dining area to assess server capacity and estimate wait times.
- Managed guest expectations by relaying information regarding hours, and seating delays.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Escorted guests to be seated for dining, providing furnished menus that included highlighted daily specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Accommodated guests with children and special requests to promote a comfortable dining experience.
- Completed closing duties for the lobby and restrooms by emptying trash, mopping floors, disinfecting countertops, restocking the bakery, and occasionally polishing silverware.
- Helped restaurant staff set up small and large events to coordinate a smooth execution.
- Delivered outstanding service and support from the initial interaction to the final departure, maintaining a loyal clientele.
- Built positive relationships with other front-of-house, kitchen staff, and management.
- Performed regular restroom checks to restock supplies, and handle minor cleaning.
- Took beverage orders, and served drinks during peak mealtimes.
Education
No Degree - BACHELOR OF EXERCISE SCIENCE
University of Kansas
Lawrence, KS12.2018
Diploma -
Pineville High School
Pineville, LA05.2017
Skills
- Customer relationship management
- Communication
- Account management
- Critical thinking
- Adaptability
- Organizational skills
- Problem solving
- Time management
- Multi-line phone talent
- Computer proficiency
- Administrative tasks
- Conflict resolution
- Pharmacy operations
- Insurance verification
- Scheduling
- Sales techniques
- Payment processing
- Hospitality
Websites
Awards
Certificate of Completion: Nuclear Pharmacy Technician Training Program, 03/2022, Completed professional development in dispensing and compounding radioactive medicine.
Languages
English
Timeline
Customer Service Representative
City Of Alexandria, LA - Utilities
05.2025 - 12.2025
RETAIL SALES CONSULTANT
Prime Communications AT&T
09.2023 - 02.2024
BISTRO ATTENDANT/BARTENDER
Courtyard by Marriott
03.2023 - 10.2023
TRANSITION SPECIALIST
Patient Engagement Advisors
07.2022 - 02.2023
PHARMACY TECHNICIAN
Cardinal Health: Nuclear & Precision Pharmacy
07.2021 - 06.2022
FRONT DESK AGENT
Residence Inn Marriott
01.2021 - 10.2022
LIFESTYLE CONSULTANT
Massage Heights
06.2020 - 03.2021
CUSTOMER SERVICE ASSOCIATE
Walgreens Pharmacy
06.2019 - 06.2020
FRONT DESK RECEPTIONIST/STUDENT WORKER
Kansas Athletics, Inc.
08.2018 - 12.2018
HOSTESS
Perkins Restaurant & Bakery
11.2017 - 09.2018
No Degree - BACHELOR OF EXERCISE SCIENCE
University of Kansas
Diploma -
Pineville High School