Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Bailey

Chattanooga,TN

Summary

Medical assistant and phlebotomy technician with 5+ years of hands-on experience in diverse healthcare settings. Skilled in patient-centered care, specimen collection, and administrative tasks. Actively pursuing a nursing degree at Chattanooga State Community College to enhance clinical expertise.

Overview

6
6
years of professional experience

Work History

Front Desk Coordinator/ CNA

Whydrate
Chattanooga, Tennessee
03.2025 - Current
  • Greeted customers warmly and provided assistance with inquiries.
  • Managed appointment scheduling for staff and customer consultations.
  • Maintained organized front desk area to ensure efficiency.
  • Assisted in maintaining inventory of office supplies and promotional materials.
  • Processed customer transactions smoothly and accurately.
  • Processed payments from customers including cash, checks, debit and credit cards, gift cards.
  • Assisted with check-in and check-out process by verifying identification and collecting payment information.
  • Assisted with patient assessments, including collecting vital signs and documenting results.
  • Monitored patient's vital signs during treatment procedures as needed.

Phlebotomy Technician/Certified Medical Assistant

Galen Medical group
Chattanooga, Tennessee
01.2023 - 02.2025
  • Collected blood samples from patients using proper techniques and safety protocols.
  • Prepared blood collection equipment and maintained inventory for efficient operations.
  • Assisted healthcare staff in patient identification and sample labeling procedures.
  • Labeled specimen containers with patient information accurately and legibly.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Stored collected specimens according to established protocols for transport to the laboratory.
  • Prepared paperwork for laboratory orders, including appropriate coding.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Processed specimens to ensure accurate results.
  • Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.

Medical Assistant

Parkridge Med Group Primary
Chattanooga, TN
03.2020 - 01.2023
  • Documented vital signs to monitor patient conditions effectively.
  • Coordinated care with physicians and clinical staff to facilitate treatment interventions.
  • Assisted physicians during examinations and diagnostic scans to enhance accuracy.
  • Monitored patient conditions, recovery progress, and medication side effects diligently.
  • Administered medications, tracked dosages, and recorded patient responses accurately.
  • Educated patients and families on diagnoses, treatment options, and disease prevention strategies.
  • Liaised between patients and doctors, ensuring comprehensive assessments for recovery goals.
  • Co-chaired hospitality committee to improve event planning and execution.

Medical Assistant

Primary Health Care Centers
Rossville, GA
04.2019 - 02.2020
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.

Education

Certified Clinical Medical Assistant - Allied Sciences

University of South Alabama
Mobile, AL
11.2017

High School Diploma -

East Ridge High School
Chattanooga, TN
05.2012

Associate of Applied Science - Nursing

Chattanooga State Community College
Chattanooga, TN

Skills

  • Charting expertise
  • Documentation procedures
  • HIPAA compliance
  • Diagnostic procedures
  • Problem solving
  • Patient scheduling
  • Analytical decision-making
  • Medical record keeping
  • Communication skills
  • Data management
  • Medical terminology
  • Family communication
  • EKG setup and monitoring
  • Basic Life Support (BLS) certification
  • Phlebotomy
  • Specimen collection and processing

Timeline

Front Desk Coordinator/ CNA

Whydrate
03.2025 - Current

Phlebotomy Technician/Certified Medical Assistant

Galen Medical group
01.2023 - 02.2025

Medical Assistant

Parkridge Med Group Primary
03.2020 - 01.2023

Medical Assistant

Primary Health Care Centers
04.2019 - 02.2020

Certified Clinical Medical Assistant - Allied Sciences

University of South Alabama

High School Diploma -

East Ridge High School

Associate of Applied Science - Nursing

Chattanooga State Community College

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