Marlene Hurtado
Houston,TX
Summary
Patient-focused, with more than 8 years of experience offering a range of healthcare services and administrative assistance to support organizational goals ensuring that patient data is accurate and full in order to facilitate appropriate patient care. Assisting physicians in a way that delivers excellent patient care while being conscious of patient flow, working in a fast-paced setting, and having a well-organized, focused attitude.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator / Front Desk
St Michael's Neurology and Pain Medicine
Houston, TX
07.2023 - Current
- Provided customer service excellence by answering questions, resolving issues, and scheduling appointments
- Led the front-desk operations, managed calls, service expectations, check-in and check-out process.
- Communicated with all patients, case managers, and attorneys.
- Processed and submitted referrals based on physicians' recommendations.
- Coordinate patient care by following up on lab results, ER visits, etc.
- Coordinated with law offices and managed Letters of Protection (LOPs) for patient referrals and treatment.
TEMP - Medical Assistant
Baylor College Of Medicine
Houston, TX
04.2023 - 07.2023
- Collaborated with multiple doctors to ensure the services to patients.
- Assisted with the collection and documentation of patients. Reviewed their medical history, vital signs, and confirmed the purpose of their visit.
- Performed EKGs on patients as part of diagnostic assessments.
- Recorded all data in the EMR system (Epic)
- Provided high-quality, cost-effective patient care in collaboration with RN's and in conjunction with patients.
Medical Assistant
Texas Children’s Pediatrics - Ripley House
Houston, TX
06.2017 - 02.2018
- Triaged patients, measured vital signs recorded all information on patients' charts.
- Documented and organized daily patient visits in the EMR system (EPIC)
- Administered required vaccines based on the specific type of office visit for each patient.
- Collaborated with 4 doctors to ensure the availability of appropriate programs and services to patients
- Implemented sanitization procedures daily to ensure a safe experience for both doctors and patients
- Systematized comprehensive, and accurate logs for equipment, including refrigerator logs, eyewash logs, sample medications, AED, suction, and others.
- Participate as a member of the care team, working with each member of the team to meet the goals of the patient, and participate in daily huddles and monthly staff meetings.
Medical Assistant
Sheikh E. Ahmed (Cardiology)
Houston, TX
05.2016 - 05.2017
- Managed rooming and patient flow, escorting patients to and from examining rooms
- Patient triage, reviewing their medical history, and confirming the purpose of their visit
- Obtains and documents vital signs (without the use of continuous physiologic monitors)
- Holter Monitor Setup: Assist in fitting and instructing patients on how to wear a Holter monitor for 24-48 hours.
Ensure proper placement of leads and explain patient care during the monitoring period. - Prepare patients for exercise stress tests. Monitor patients with the doctor during the stress test for any signs of distress or abnormal reactions.
- Identified and followed through on prior authorizations, referrals, and medication refills
- Organized patient records by recording medical history, vital statistics, and scanning related documents
Education
Diploma - Medical Assisting
Fortis Institute
05-2016
High School Diploma -
North Shore Senior High School
06-2015
Skills
- EMR software
- Knowledge of HIPAA and OSHA regulations
- Appointment Scheduling
- Vital Signs Measurement
- Patient Intake & History
- Coordinating Drug Refills
- EKG/ECG Administration
- Medication Administration
- Microsoft Office (Word, PowerPoint, Excel)
- Specimen Collection & Handling
- Assisting with Diagnostic Tests
- Injections/Vaccines
- Patient Education
- Phlebotomy
- Medical Records Management
- Charting Expertise
- BLS Certified
- Coordination of Referrals
- Team Collaboration
- Medical terminology
Languages
- Bilingual (Spanish &English)
Timeline
Patient Care Coordinator / Front Desk
St Michael's Neurology and Pain Medicine
07.2023 - Current
TEMP - Medical Assistant
Baylor College Of Medicine
04.2023 - 07.2023
Medical Assistant
Texas Children’s Pediatrics - Ripley House
06.2017 - 02.2018
Medical Assistant
Sheikh E. Ahmed (Cardiology)
05.2016 - 05.2017
Diploma - Medical Assisting
Fortis Institute
High School Diploma -
North Shore Senior High School
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