Work Preference
Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic
Lauren Baker
Open To Work

Lauren Baker

Naples

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Vice President of OperationsOperations ManagerCustomer Management RepresentativeOnboarding ManagerClient Success Manager

Work Type

Full TimeConsulting

Location Preference

On-SiteRemoteHybrid
Location: Naples, FLDelray Beach, FL
Open to relocation: Yes

Salary Range

$105000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work week401k matchStock Options / Equity / Profit Sharing

Summary

Dynamic operations leader with a proven track record at SFR Services, excelling in legal support and team leadership. Achieved significant sales growth and optimized workflows through strategic planning and performance improvement. Passionate about mentoring teams and driving results, leveraging data analysis to enhance operational efficiency and client satisfaction.

Overview

2026
2026
years of professional experience

Work History

Operations Manager & Legal Liaison

SFR Services
Remote
05.2020 - Current
  • Managed daily operations to streamline workflow among multiple teams.
  • Liaised with owners, legal team, and clients to advance case progress.
  • Supported litigation team through timely filings, case tracking, and client updates.
  • Conducted in-depth research and compiled critical data for litigation purposes.
  • Secured favorable rulings in multiple high-profile cases, demonstrating legal acumen.
  • Collaborated with accounting to reconcile payments and ensure record accuracy.
  • Achieved promotion from sales manager overseeing 10-15 representatives to operations role.
  • Transitioned between business areas to enhance support for organizational objectives.

Vice President of Operations

Business View Publishing
Fort Myers
02.2016 - 03.2020
  • Cultivated executive-level relationships, securing feature articles that increased brand visibility.
  • Led operational strategy, improving efficiency across publishing processes.
  • Launched coaching program that boosted employee performance significantly.
  • Hired and managed personnel, enhancing productivity through targeted training on best practices.
  • Oversaw talent development initiatives, strengthening team capabilities and skills.
  • Achieved 18% sales growth in second year; reached 100% ad sales conversion in 2019.

Lead Resource Center Sales Associate

Ideal Image
Tampa
2014 - 2016
  • Achieved recognition as top performer, generating $3.2 million in new guest revenue in 2015.
  • Cultivated strategic customer relationships, strengthening business partnerships.
  • Evaluated sales reports, identifying and leveraging growth opportunities.
  • Coordinated nationwide branch schedules, ensuring consistent service delivery.

Real Estate Sales Associate

Capital Caldwell
Tampa
2013 - 2014
  • Acted as primary contact for buyers, showcasing property strengths and guiding them through purchasing processes to facilitate successful transactions.
  • Collaborated with first-time home buyers and investors to identify properties that meet their specific needs.
  • Managed multiple responsibilities while maintaining high client satisfaction throughout property transactions.

Community Liaison

Fusion Healthcare
Lakeland
2011 - 2013
  • Facilitated community outreach programs, resulting in increased healthcare awareness and engagement.
  • Oversaw territory of 2,000 square miles, conducting daily visits to 10 to 15 offices to strengthen partnerships across Florida's fourth largest county.
  • Represented Fusion Healthcare in appointments with doctors and senior care facilities.
  • Cultivated business relationships through targeted cold calling and strategic office visits.
  • Conducted presentations, developed sales proposals, and executed marketing materials.

Client Liaison

Ramjeawan Law Group
2008 - 2011

Victim Witness Liaison & Advocate

State Attorney's Office, 9th Judicial Circuit
2007 - 2008

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
01-2007

Masters Graduate Work - Counseling

Webster University
Lakeland, FL

Real Estate Sales License -

Skills

  • Operations management
  • Legal support
  • Project management
  • Case management
  • Strategic planning
  • Performance improvement
  • Workflow optimization
  • Data analysis
  • Multidisciplinary collaboration
  • Customer relationship management
  • Sales growth
  • Team leadership
  • Training and mentorship

Websites

References

References available upon request.

Timeline

Operations Manager & Legal Liaison

SFR Services
05.2020 - Current

Vice President of Operations

Business View Publishing
02.2016 - 03.2020

Lead Resource Center Sales Associate

Ideal Image
2014 - 2016

Real Estate Sales Associate

Capital Caldwell
2013 - 2014

Community Liaison

Fusion Healthcare
2011 - 2013

Client Liaison

Ramjeawan Law Group
2008 - 2011

Victim Witness Liaison & Advocate

State Attorney's Office, 9th Judicial Circuit
2007 - 2008

Bachelor of Science - Psychology

University of Central Florida

Masters Graduate Work - Counseling

Webster University

Real Estate Sales License -

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Lauren Baker