Lauren Baldwin
Sanford,NC
Summary
Experienced Staffing Coordinator and Administrative Specialist offering more than 5+ years of experience in talent acquisition, data analytics, scheduling, customer service and clerical duties. Strong communicator and supporter of relationships between internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Staffing Coordinator, Nursing Administration
FirstHealth Moore Regional Hospital
Pinehurst, NC
08.2022 - 04.2024
- Generated reports, workforce plans, and tracked data to monitor operational priorities and scheduling.
- Created and updated physical records, digital files, to maintain current, accurate, and compliant documentation
- Assist Nurse Executives and Nurse Managers in day-to-day operations to support clinical staff, patient satisfaction and adherence to state and Federal regulations.
- Managed and processed incoming phone calls and email correspondence.
Customer Service Administrative Assistant
Duke Energy
Raleigh, NC
02.2020 - 09.2022
- Document all work activity in appropriate database for service actions, assistance provided, and discussions
- Verified accuracy of customer accounts regarding billing, product services, and utility assistance
- Produce weekly schedules to ensure productive operation standards for administrative staff
- Maximized customer satisfaction by organizing service repairs and replacements.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Greensboro
High School Diploma -
Southern Lee High School
Skills
- EMR Systems: EPIC, SwiftWizard
- ADP Workforce Now
- CRM System
- Medical Terminology
- Microsoft Office Systems: MS Word, Excel, Access, PowerPoint, Outlook, Microsoft teams
- Staffing/Recruitment
- Scheduling Management
- Staff Retention
- Detail-oriented
- Multitasking
- Data analysis
- Database Management
- Administrative Support
- Customer Service
- Patient Care
- Office Equipment: Copy, Print, Scanning, Fax
- Telecommunication
- Calendar Management
- Billing and Invoicing
- Payment processing
- Record keeping
Certification
Certified Nursing Assistant, Sandhills Community College, Issued February 02, 2024| Expires February 08, 2026.
BLS Certified, American Red Cross, Issued November 17, 2023| Expires November 2025.
Timeline
Staffing Coordinator, Nursing Administration
FirstHealth Moore Regional Hospital
08.2022 - 04.2024
Customer Service Administrative Assistant
Duke Energy
02.2020 - 09.2022
Bachelor of Science - Business Administration And Management
University of North Carolina At Greensboro
High School Diploma -
Southern Lee High School