Lauren Bales
Brandon,FL
Summary
Friendly life and health insurance agent with commitment to developing, qualifying, and managing leads to increase new business. Adept at managing complex policies and delivering insurance product expertise. Strategic and focused with a passion for fostering the company vision through commitment to client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Agent
Bankers Life Insurance Company Of America
Tampa, FL
03.2024 - Current
- Provided comprehensive knowledge of the benefits and features of health and life insurance products to clients.
- Maintained current knowledge of industry trends and compliance standards for health and life insurance products.
- Assisted individuals by providing comprehensive product details and addressing their needs pertaining to Medicare services.
Senior Claim Adjuster
Progressive Insurance
Riverview, FL
03.2020 - 03.2024
- Conducted interviews with customers, claimants, and witnesses to accurately assess liability, investigate complex coverage matters, and identify applicable coverage.
- Effectively prepared, prioritized, and leveraged resources to manage a significant workload.
- Analyzed, interpreted, and implemented pertinent policy language in intricate claim inquiries.
Management Assistant
Enterprise Rent-a-Car
Tampa, FL
02.2018 - 02.2020
- Managed customer service, administration, sales, and daily rental operations.
- Delivered exceptional, customized assistance to corporate clients, surpassing transportation needs and upholding service standards.
- Collaborated with teams at various locations in Waynesboro, Statesboro, and Savannah, Georgia, as well as Tampa, Plant City, Brandon, and Valrico, Florida.
Photographer
Womack Auto Sales
Statesboro, GA
04.2016 - 12.2017
- Collaborated with management and sales to photograph, inspect, and catalogue new inventory for sale.
- Oversaw an inventory of approximately 45 vehicles.
Shift Manager
Little Caesar’s Pizza
Marietta, GA
10.2011 - 03.2013
- Worked in multiple roles at the restaurant, managing cashier duties, cooking, food preparation, and inventory control.
- Achieved improved operational efficiency by focusing on quality enhancements, customer service improvements, and increased productivity.
- Led a team of 7 employees, providing effective training and supervision.
Education
Bachelor of Arts in Business Administration Management -
Georgia Southern University
12.2017
Skills
- Lead prospecting
- Marketing initiatives
- Building Relationships
- Policy and Client Account Management
- Goal-Oriented
- Decision-Making
- Self Motivation
- Problem-Solving
Certification
- Fully licensed 2-15 life and health insurance agent in the state of Florida (License number: W634929)
- Certified Six Sigma Green Belt BoK (Georgia Southern University: LSCM Department.)
Timeline
Agent
Bankers Life Insurance Company Of America
03.2024 - Current
Senior Claim Adjuster
Progressive Insurance
03.2020 - 03.2024
Management Assistant
Enterprise Rent-a-Car
02.2018 - 02.2020
Photographer
Womack Auto Sales
04.2016 - 12.2017
Shift Manager
Little Caesar’s Pizza
10.2011 - 03.2013
Bachelor of Arts in Business Administration Management -
Georgia Southern University
- Fully licensed 2-15 life and health insurance agent in the state of Florida (License number: W634929)
- Certified Six Sigma Green Belt BoK (Georgia Southern University: LSCM Department.)
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