Lauren Balestrieri
Wauwatosa,WI
Summary
Achieved exceptional patient care outcomes through effective communication and interpersonal skills. Improved patient need assessments and collaboration with multidisciplinary teams for enhanced care. Advanced commitment to continuous learning, implementing best practices in patient management. Excelled in crisis intervention and patient advocacy, demonstrating a strong track record at Aurora Psychiatric Hospital. Built resilience and rapport with patients, staff, and families, contributing to safety and compliance. Enhanced patient outcomes through skilled medication administration and empathetic care. Navigated fast-paced environments with adaptability to last-minute changes. Delivered high-quality work and effective problem-solving under pressure, receiving recognition for performance excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Medical Assistant
Children’s Hospital Wisconsin
2025.07 - Current
- Assisted healthcare professionals with patient examinations and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Managed patient scheduling and coordinated appointments for families.
- Prepared examination rooms with necessary supplies and equipment.
- Administered medications and vaccines under physician supervision.
- Communicated effectively with multidisciplinary teams to ensure patient care continuity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Mentored new trainers to ensure consistency in instructional delivery.
- Maintained up-to-date knowledge of industry trends and best practices.
Behavioral Health Technician 2
Aurora Psychiatric Hospital
2020.10 - Current
- Primary Department; Child and Adolescent Inpatient.
- Expanded expertise through cross-training in adult inpatient, adult mental health and substance use disorder intensive outpatient program, child and adolescent outpatient, as well as adult residential care facility.
- Planned and implemented safe interventions consistent with treatment goals.
- Followed standard admissions procedures and documentation requirements.
- Completing q15 minute patient rounds, tracking patient movements, sleep patterns, eating patterns, and more.
- Preformed environmental safety rounds every hour.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Assisted in examination and treatment of patients under direction of nursing staff.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Performed searches of patients belongings during admissions and throughout stays.
- Documented patient interactions in compliance with HIPAA requirements.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Identified and addressed individual mental health challenges to support patients.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Document and communicate patient behavior, interventions completed and patient response to interventions.
- Established and maintained professional working relationships with patients, families, and staff.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Provided crisis intervention services to patients in need.
- Implemented evidence-based practices such as cognitive behavioral therapy when working with clients.
- Provided emotional support to clients and patients dealing with difficult situations.
- Responded promptly to any emergency situations that may arise within the facility.
Certified Nursing Assistant
Live to Serve Group Home
2018.08 - 2020.08
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Planned, participated, and helped transfer patient outings such as doctor appointments, zoo field trips, adult day camp.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Blood sugar checks
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Reminded patients, and administered prescribed medications or nutritional supplements.
Professional Cleaner
Cleaning Authority
2017.08 - 2019.08
- Reduced cleaning time significantly while maintaining company quality standards.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Sanitized frequented areas and equipment using approved supplies.
- Performed daily dusting, leather and wood surface polishing and wall washing.
Certified Nursing Assistant
Silver Springs of Mequon Group Home
2016.12 - 2017.12
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Scheduled patient doctor appointments. Provided or scheduled transportation.
- Laundry, meal prep, keeping home clean.
Certified Nursing Assistant
Caring Senior Service
2017.01 - 2017.09
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents in preparing for activities and social programs.
- Provided companionship.
- Shopped for clients groceries, preformed laundry, meal prepped for week, cleaned clients home
- Fostered relationships with patient, caregivers and healthcare teams to achieve individual care plan targets.
Certified Nursing Assistant
LindenGrove Menomonee Falls
2016.04 - 2017.05
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
Skills
- Excellent customer service skills
- Patient advocacy and safety
- Accountable
- Reliable
- Teamwork
- Empathy and compassion
- Creativity and attention to detail
- Collaboration
- Problem solving
- Rapport building
- Interpersonal, written, and verbal communication
- Adaptability and flexibility
- Fast Skills Development
- Critical thinking skills and decision making
- Conflict resolution
- Organization
- Crisis intervention and management
- De-escalation
- Employee training
- Active listening
- Time management
- Behavior observation
- Emergency response
- Therapeutic approach and communication
Certification
- Healthcare Unit Coordinator
- Healthcare Customer Service
- Healthcare Service Management Certificate
- CNA License
- CPR certified
- CBRF certified
- BLS certified
- CPI certified
- First Aid and Choking certified
- Fire safety certified
- Experience in Word, Excel, Access, and Powerpoint
Previous Performance Review Quotes
- "She demonstrated significantly exceeding expectations within all her major job responsibilities"
- "Lauren does an excellent job with managing the unit milieu, adhering to policy and procedure specific to safety on there unit, and managing the behaviors as required."
- "Lauren shines bright in her role by demonstrating efforts to provide a patient centered, age appropriate approach to ensure they feel safe and supported in this new or repeat environment."
- "Patients appreciate Laurens visibility, support, and kindness as demonstrated through Nurse Leader Rounding comments and hand off report."
- "Her team respects Lauren as she is extremely supportive and jumps in without hesitation or offers endless support in many ways."
- "Lauren effectively communicates with her leaders by bringing forward pertinent information, problem solving, or offers solutions."
References
- Catherine Reidy- Manager, 414-202-8092
- Kirsten Trochta- Previous Charge Nurse & Supervisor, 920-242-7241
- Anna Berg- Unit Doctor, 414-305-1174
- Amanda Nemec- APH Coworker; House Supervisor, Educator, 262-366-3394
- Patti French- APH Coworker & House Supervisor, 414-719-0946
- Laura Yahr Nelson- APH Medical Director, 608-212-2352
- Shrenka Lazzari- Previous APH House Supervisor, 414-491-8664
- Emily Schwartz- Previous APH Coworker, 920-838-0073
- Jackie- Owner of Silver Springs of Mequon Group Homes, 262-395-0092
- Danielle Westcomb- Owner of Live To Serve Group Homes, 309-368-1825
- Megan Lanagan- Previous Manager at Cleaning Authority, 414-234-6444
- Susie Templin- Friend & Previous cleaning customer, 414-617-3157
- Melissa Wheeler- Friend & Previous cleaning customer, 414-793-1206
Timeline
Medical Assistant
Children’s Hospital Wisconsin
2025.07 - Current
Behavioral Health Technician 2
Aurora Psychiatric Hospital
2020.10 - Current
Certified Nursing Assistant
Live to Serve Group Home
2018.08 - 2020.08
Professional Cleaner
Cleaning Authority
2017.08 - 2019.08
Certified Nursing Assistant
Caring Senior Service
2017.01 - 2017.09
Certified Nursing Assistant
Silver Springs of Mequon Group Home
2016.12 - 2017.12
Certified Nursing Assistant
LindenGrove Menomonee Falls
2016.04 - 2017.05