Lauren Barber
Canton,MI
Summary
Creative individual with an eye for detail. Well-versed in data entry, personnel management, and customer satisfaction. Dedicated to complete knowledge of company products and services for optimized customer service. An enthusiastic person who loves to learn and thrives in a fast paced environment!
Currently seeking a career that encourages creativity and growth.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Plymouth Physical Therapy Specialists
02.2022 - Current
- Posted and adjusted payments from insurance companies and patients.
- Trained new employees on data entry software.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly receipts to patients and assisted with related requests for information and clarification.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Verified accuracy of accounts payable payments.
- Maintained strict confidentiality.
Assistant Manager
Sky Arms
10.2020 - 02.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relationships by responding quickly to customer service inquiries and concerns.
- Helped customers locate products and check store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Ensured all procedures follow Federal and State Laws and guidelines.
- Ran background checks accurately and efficiently.
- Certified all ATF forms are filled out accurately and lawfully.
- Maintained safe environments for staff and customers.
Team Member
R.E. Moon Services
06.2020 - 10.2020
- Worked as a team member doing many different tasks regarding home remodeling, repair, and enhancement both indoors and outdoors.
- Contributed to team success by completing jobs quickly and accurately.
- Effective time management to maintain strict scheduling.
- Learned all required tasks quickly to maximize performance.
- Organized and maintained equipment to avoid unnecessary delays.
- Created positive environments for both clients and their pets.
- Drove company vehicles to and from job locations.
- Worked in team environment to maintain high levels of productivity.
- Pursued learning opportunities to advance knowledge.
Education
Associates Degree - Science.
Schoolcraft College
Livonia, MIHigh School Diploma -
Salem High School
Canton, MI2013
Skills
- Operations management
- Customer Relations
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Verbal, Written, Telephone and Email Communication
- Upselling Products and Services
- Excellent people skills
- Good listening skills
- Adaptability
- Compassionate
Timeline
Billing Specialist
Plymouth Physical Therapy Specialists
02.2022 - Current
Assistant Manager
Sky Arms
10.2020 - 02.2022
Team Member
R.E. Moon Services
06.2020 - 10.2020
Associates Degree - Science.
Schoolcraft College
High School Diploma -
Salem High School
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